A Comparative Study on User Satisfaction from Manual to Online Information System Using Define-Measure-Analyze-Improve-Control (DMAIC) in Service Administrative Process
Eh Di Sutam, Fang Lee Pei, Joo Tan Jia, Nur Amalina Muhammad, H. Ab-Samat, Feng Chin Jeng, Joshua Prakash, Noorhafiza Muhammad, N. Sirivongpaisal
Journal of Advanced Research Design