| Error Code |
Error Description |
| 5000 |
Invalid account specified |
| 5001 |
Invalid input telephone number list |
| 5002 |
Validation error |
| 5003 |
Provisioning Failure |
| 5004 |
Invalid Vendor |
| 5005 |
Telephone Number Unavailable |
| 5006 |
TelephoneNumber Disconnect Error |
| 5007 |
Exceeded Maximum Ordering Capacity |
| 5008 |
All telephone numbers specified are invalid |
| 5009 |
The quantity specified %s is invalid. |
| 5010 |
Undefined LNP Operation |
| 5011 |
No tiers were defined for the account |
| 5012 |
The account is locked and the operation is not permissible |
| 5013 |
The holding account could not be resolved, this is a system configuration issue, please report the problem to inetwork support |
| 5014 |
The dlda request timed out. Please resubmit your request. |
| 5015 |
The lidb request timed out. Please resubmit your request. |
| 5016 |
The SiteId submitted is invalid. |
| 5017 |
TelephoneNumber Move Error |
| 5017 |
Only a partial quantity of the total telephone numbers ordered could be fulfilled |
| 5018 |
The entire quantity of telephone numbers ordered is unavailable |
| 5019 |
Order is pending. Please check the status of your order later. |
| 5020 |
No default SIP peer is set on the account and site. Please create one then resubmit your request. |
| 5021 |
No gateway profile set on the account. Please assign a gateway to your account and resubmit your request. |
| 5022 |
SiteId is a required field. |
| 5023 |
SIP peer submitted is invalid. |
| 5024 |
For BatchId '%s', the quantity of telephonenumbers imported exceeds the batch max quantity of '%s' |
| 5025 |
Both BatchId and BatchSize are required. |
| 5026 |
Telephonenumber count exceeds BatchSize. |
| 5027 |
BatchSize must be greater than 0. |
| 5029 |
The BatchId '%s' has a BatchSize of '%s', not '%s'. |
| 5030 |
The BatchId '%s' has been completed, can not add anymore telephonenumbers. |
| 5031 |
The BatchId is invalid. BatchId must be between 1 and 10 alphanumeric characters. |
| 5033 |
%s cannot be returned to service because network coverage is not available. |
| 5034 |
%s cannot be returned to service because they are not owned by Bandwidth CLEC. |
| 5035 |
%s order %s not found. |
| 5036 |
Order %s has no admin parameters yet. |
| 5037 |
Bandwidth prime name is too long (63 characters max). |
| 5038 |
ActivityState is invalid. Valid values: changed, seen, responded, quiet |
| 5039 |
AdminParameters is required. |
| 5040 |
Note not found. |
| 5051 |
Not authorized to perform operation on the account '%s' |
| 5052 |
Customer order ID is invalid. Only alphanumeric values, dashes and spaces are allowed. Max length is 40 characters. |
| 5520 |
Order backordered - awaiting additional numbers |
| 5521 |
Order Backordered - no numbers allocated, awaiting available inventory to completely fulfill order |
| 5522 |
Backorders are not compatible with Specific TN, NPANXX, NPANXXX, TollFree Vanity or Local Vanity orders |
| 5523 |
The account does not have the required tiers enabled for the requested numbers, therefore the backorder operation is not permitted; please contact Bandwidth support person to resolve this issue |
| 5524 |
Rate centers required to fulfill this order are not set to support new TNs |
| 5525 |
Due to limited supply in this area code, we can only allow backorders for %d numbers or less.%s |
| 5526 |
Due to limited supply in this area code, we can only allow backorders for %d numbers or less. Your order quantity has been reduced to %d in order to adhere to these limits. |
| 5527 |
Due to limited supply in this area code, backorders are not allowed.%s |
| 5060 |
Only Backordered order can be closed. |
| 5061 |
Order ID is invalid. |
| 5062 |
PeerId is required for UC customers |
| 5062 |
'%s' vendor does not exist. |
| 5063 |
Bandwidth CLEC does not provide coverage for the required Rate Center. |
| 5064 |
The BatchId '%s' has import billing type as '%s', not '%s'. |
| 5070 |
Telephone number is invalid. |
| 5071 |
Telephone number is not available on the system. |
| 5072 |
Duplicate telephone number. |
| 5073 |
Telephone number is required. |
| 5074 |
Telephone number is not in service. |
| 5076 |
Number does not belong to this account. |
| 5077 |
There are no valid telephone numbers. |
| 5078 |
Account has no '%s' product feature. |
| 5079 |
CallingNameDisplay '%s' is invalid. Valid values are: %s |
| 5080 |
Call Forwarding number '%s' is not a valid 10-digit telephone number. |
| 5081 |
Number Format '%s' is invalid. |
| 5082 |
Rewrite User '%s' is invalid. |
| 5083 |
Requested profile not found, using default one. |
| 5084 |
DisconnectMode '%s' is invalid. Valid values are: normal, soft-remove, purge |
| 5085 |
Insufficient permissions for this DisconnectMode |
| 5086 |
Order request timed out. Please resubmit your request. |
| 5087 |
The input order type is not a valid entry. |
| 5088 |
The specified call forwarding number %s cannot be the same as the origin telephone number %s. |
| 5089 |
RPID Format '%s' is invalid. |
| 5090 |
Toll Free number not allowed. |
| 5091 |
CNAM for telephone number is applied at the Location level and it is not applicable at the TN level. |
| 5092 |
Billing type is required. Valid values are: NOCHARGE, PORTIN, NEWNUMBER, PROJECTPORT. |
| 5093 |
Order cannot contain duplicate telephone numbers |
| 5094 |
The site associated with this order is locked. |
| 5095 |
The count of telephone numbers in order exceeds the maximum size of %d |
| 5096 |
Incorrect toll free vendor. The vendor for toll free orders should be 'Toll free vendor' |
| 5097 |
Telephone numbers cannot be marked as Protected - the account has not been configured for Protected Numbers |
| 5098 |
One or more of the telephone numbers was already in protected status, and remains Protected. |
| 5099 |
Non-Tier-0 numbers are not candidates for Protected status. |
| 5100 |
Toll free numbers are not candidates for Protected status. |
| 5101 |
'Protected' telephone number attribute is not applicable for toll-free search and order criteria. |
| 5102 |
Telephone number attribute '%s' is invalid. Valid values: Protected |
| 5102 |
Duplicate telephone number attribute '%s'. |
| 5103 |
Setting the initial status to 'Available' requires the imported telephone numbers to be Protected. |
| 5104 |
Setting the initial telephone number status to '%s' is not valid - only 'Available' is supported. |
| 5105 |
Site and Sip Peer IDs should not be specified on setting the initial telephone number status to 'Available'. |
| 5106 |
Including Caller Name and/or Street Address is incompatible with deleting telephone specific address. |
| 5107 |
Protected attribute '%s' is invalid. Valid values are: %s |
| 5108 |
Protected attribute '%s' is invalid. Valid values: TRUE, FALSE, UNCHANGED |
| 5109 |
The Protected Telephone Numbers setting is incompatible with an obsolete or purge disconnect |
| 5110 |
This account does not support assignment of the Protected Telephone Numbers attribute |
| 5111 |
The Bandwidth partners may have 'NOCHARGE' billing type only. |
| 5112 |
You must identify the source of the Telephone Numbers (the Vendor), and for all Telephone Numbers supplied by a vendor other than Bandwidth CLEC, the numbers must be classified as Protected. |
| 5113 |
Sms '%s' is invalid. Valid values are: %s |
| 5114 |
Account is not completely configured or MESSAGING is not enabled. |
| 5115 |
At least one of the TN option attributes must be applied for %s |
| 5116 |
Default route is not configured for tier %d TNs |
| 5117 |
FinalDestinationURI is too long (%s characters max). |
| 5118 |
FinalDestinationURI is not a valid telephone number. |
| 5119 |
FinalDestinationURI host portion must be a valid IPv4 address. |
| 5120 |
FinalDestinationURI cannot begin with '%s'. |
| 5121 |
FinalDestinationURI can contain only alphanumerics. |
| 5122 |
The format of the FinalDestinationURI needs to match the form 'name@ip-address:port'. |
| 5123 |
Protected telephone number '%s' does not belong to account with id = %d |
| 5124 |
Telephone numbers already exist. |
| 5125 |
External telephone number(s) cannot be used. |
| 5126 |
TollFree telephone number(s) cannot be used. |
| 5127 |
The External TNs attribute can only be set via an External TNs order. |
| 5128 |
Only SMS attribute can be changed for External telephone number(s). |
| 5129 |
Assignment action is invalid. Valid values: ASSIGN, UNASSIGN |
| 5130 |
Number assignment is not allowed for external numbers. |
| 5131 |
Number assignment is not allowed for numbers that are not in service. |
| 5132 |
SMS attribute should be 'ON' for provisioning A2P |
| 5133 |
A2P provisioning for Long Code telephone numbers requires permissive A2P Long Code value ('DefaultOn' or 'DefaultOff') to be set on corresponding Sip peer |
| 5134 |
Attribute %s is incompatible with such 'Action' values: 'off, systemDefault, unchanged' |
| 5135 |
You cannot set Action as 'OFF' for tollfree tns while toggle 'A2P_SIPPEER_RESTRICTIONS' is 'ON' |
| 5136 |
Please configure A2P on SipPeer before setting 'systemDefault' as Action |
| 5138 |
Action value is invalid. Valid values are: 'unchanged', 'systemDefault', 'off', 'asSpecified'. |
| 5139 |
A2P provisioning for Long Code telephone numbers requires A2P to be enabled on account |
| 5140 |
The NNID provided is not recognized in the system |
| 5141 |
The ESPID provided is not recognized in the system |
| 5142 |
The NNID and ESPID provided do not correspond to each other in the system |
| 5143 |
The NNID provided must be a valid integer |
| 5144 |
Your account does not have the appropriate permission to modify NNIDs or ESPIDs. |
| 5145 |
SMS messaging should be enabled on location |
| 5146 |
Nnid change prohibited. Telephone number '%s' is in PROCESSING |
| 5147 |
%s does not have permissions to modify NNIDs or ESPIDs. |
| 5148 |
Waiting to update nnid has expired |
| 5149 |
The importTnOrder API is not enabled |
| 5150 |
You are not allowed to access the importTnOrder API |
| 5151 |
Your account does not have the appropriate permission to load LOA for ImportTnOrder. |
| 5152 |
Your account does not have permissions to modify importTnOrders LOA. |
| 5153 |
Your account does not have the appropriate permission to load LOA for port-in order. |
| 5154 |
Your account does not have permissions to modify LOA. |
| 5155 |
Order Type doesn't have permissions to load LOA. |
| 5156 |
NNIDs for %s TNs are not configured for per-TN NNID update |
| 5157 |
Messaging routes are not configured for for account %s |
| 5158 |
Telephone number hasn't been previously imported. |
| 5159 |
The account does not own voice service on the number %s. These attributes cannot be overwritten: %s |
| 5160 |
The account does not own messaging service on the number %s. These attributes cannot be overwritten: %s |
| 5161 |
Updating of sms attribute is not allowed for %s |
| 5162 |
Tollfree telephone numbers cannot be used unless Tollfree is enabled on SipPeer |
| 5163 |
The account %s does not own messaging service on the number %s. |
| 5164 |
DisconnectMode '%s' is invalid. Valid values are: purge |
| 5165 |
A single order cannot contain a mix of NANP and International telephone numbers |
| 5166 |
Sip Peer doesn't have Sms feature. |
| 5167 |
The tn from the specified region '%s' is not a valid region for account %s |
| 5168 |
TnType '%s' is not a valid TnType for account %s |
| 5169 |
Billing type '%s' is not valid for international orders. Valid billing types are: NOCHARGE |
| 5170 |
The specified vendor is not available for this account. |
| 5171 |
Non-international customer segment cannot import international telephone numbers. |
| 5172 |
International customer segment cannot import NANP telephone numbers. |
| 5174 |
A purge disconnect type is required for Short Code TNs |
| 5175 |
Only a single type of TN is allowed for a Disconnect action. |
| 5176 |
Billing type '%s' is not valid for short code orders. Valid billing type is NOCHARGE |
| 5177 |
VendorName is required. |
| 5178 |
Setting the initial short code telephone number status to '%s' is not valid - only 'Inservice' is supported. |
| 5179 |
Short code telephone numbers cannot be used unless Short Code is enabled on location. |
| 5180 |
Telephone number attributes are not applicable for short code numbers. |
| 5181 |
Only a single type of TN is allowed when importing numbers to an account. |
| 5182 |
Only A2P line option may be changed for short code telephone numbers. |
| 5183 |
Ordering is not enabled on the specified account |
| 5184 |
Origination route plan cannot be empty |
| 5185 |
Origination route plan must contain between 1 and %d routes |
| 5186 |
Endpoints cannot be repeated within same priority: %s |
| 5187 |
Route weight must be greater than zero |
| 5188 |
Endpoint must be a valid NANP 10 digit TN, FQDN, ip address, or SIP URI : %s |
| 5189 |
Route priority must be greater than zero |
| 5190 |
Route endpoints may not be longer than %s characters |
| 5191 |
All routes must have an endpoint specified |
| 5192 |
Too many route plan priorities. There can be no more than %d priorities in a given route plan |
| 5193 |
Port-Out Passcode is invalid. Passcode should has between 4 and 10 alpha-numeric characters | unchanged | systemDefault |
| 5194 |
Port-Out Passcode/PIN Protection feature should be enabled on account. |
| 5195 |
The specified Port-Out Passcode/PIN already exists for particular TN |
| 5196 |
Only ON-NET TNs can have Port-Out Passcode |
| 5197 |
Only Voice owner can assign Port-Out Passcode to TN |
| 5198 |
AreaCodeSearchAndOrderType requires both AreaCode and Quantity values. |
| 5199 |
TollFreeVanitySearchAndOrderType requires both TollFreeVanity and Quantity values. |
| 5200 |
Origination route plan is not enabled for the account |
| 5201 |
Tn endpoints must be valid NANP 10 digit telephone number : %s |
| 5202 |
SMS should be 'ON' before NNID assignment |
| 5203 |
Origination Route Plan Error: TN cannot have Call-forwarding along with Origination Route Plan |
| 5204 |
Origination Route Plan Error: TN cannot have Rewrite-user along with Origination Route Plan |
| 5205 |
Call-Forwarding Error: TN cannot have Origination Route Plan along with Call-forwarding |
| 5206 |
Rewrite-user Error: TN cannot have Origination Route Plan along with Rewrite-user |
| 5207 |
Specified Route Plan Action was invalid, must be one of 'asSpecified', 'unchanged' or 'off' |
| 5208 |
Route Plan must be empty for 'off' action |
| 5209 |
Origination route plan failed to be provisioned |
| 5210 |
The accountId in the order is not valid. |
| 5211 |
The quantity of telephone numbers requested has exceeded the max limit for an order. |
| 5212 |
The input list of telephone numbers is null or empty. |
| 5213 |
The telephone number is not valid for ordering. |
| 5214 |
The total number of valid telephone numbers in the input list is zero. |
| 5215 |
The quantity specified in the order is not valid or exceeds the maximum value of 5000 |
| 5216 |
There is no default NNID configured on account %s for this tn type |
| 5217 |
The PartialAllowed value submitted is invalid. |
| 5218 |
Origination route cannot have private IP endpoint: %s |
| 5219 |
Origination route sip endpoint %s cannot have invalid sip host %s |
| 5220 |
Origination route sip endpoint %s cannot have private ipv4 %s as sip host |
| 5221 |
Origination route priority %s cannot exceed maximum priority value %s |
| 5222 |
Origination route weight %s cannot exceed maximum weight value %s |
| 5223 |
Origination route priority should be a contiguous sequence of numbers starting with 1. Priority %d is missing. |
| 5224 |
The search criteria '%s' cannot be empty |
| 5225 |
A2P settings cannot be disabled on the TN when the location is enabled for A2P. |
| 5226 |
Messaging Route for %s is not configured. |
| 5002 |
The length of the search criteria '%s' is not valid, the acceptable length is %s characters. |
| 5002 |
The ratecenter abbreviation %s is not valid |
| 5002 |
The value specified for the search criteria '%s' cannot be parsed. |
| 5002 |
The state abbreviation %s is not valid. |
| 5002 |
The lata %s is not valid |
| 5002 |
The area code of telephone numbers cannot begin with 0,1 or 37 or 96. |
| 5002 |
The area Code of telephone numbers can not have a 9 as the second digit. |
| 5002 |
The area code of telephone numbers can not end with 11. |
| 5002 |
The Nxx cannot begin with a 0 or 1 |
| 5002 |
%s should be alphanumeric. |
| 5002 |
The zip code %s is not valid. |
| 5002 |
The city value %s is not valid. |
| 5002 |
Please also specify %s to search by current criteria. |
| 5002 |
Tollfree Wild Card search invalid format. |
| 5002 |
The combination of search criteria is unsupported. |
| 5002 |
The localVanity value %s is invalid. |
| 5002 |
The localVanity value should contain 3 or more digits |
| 5002 |
%s should contain only alphanumerics or glob wildcards(*,?). |
| 5002 |
Telephone number should not contain toll free %s |
| 5002 |
Ends In is meaningless without Local Vanity |
| 5002 |
LCA search is not supported for specified search criteria |
| 5002 |
Unable to perform search. Please, provide some search criteria |
| 5002 |
TelephoneNumber: %s The telephone number is not valid for ordering. |
| 5217 |
A2P settings cannot be modified on the TN when the location is enabled for A2P. |
| 5218 |
Telephone number cannot be ordered because it is already processing on another order. |
| 5219 |
All Telephone numbers must belong to the same source Account. |
| 5220 |
The target account does not support %s. |
| 5221 |
The source Account and target Account must belong to the same customer (GAN). |
| 5222 |
Account is not configured for tier %d telephone numbers. |
| 5223 |
Move of short code and international telephone numbers across accounts is not allowed. |
| 5224 |
External telephone numbers can't be moved. Please use ImportTns order instead. |
| Error Code |
Error Description |
| 7000 |
API request has timed out |
| 7001 |
The account ID is required |
| 7002 |
The account ID is invalid |
| 7003 |
Unauthorized user |
| 7004 |
Unable to provide coverage |
| 7005 |
Unable to determine the next available FOC date |
| 7006 |
SL service exception |
| 7100 |
The order ID is required |
| 7101 |
At least one number must be specified to port |
| 7102 |
Telephone number is required |
| 7103 |
The billing telephone number (BTN) is required |
| 7104 |
Subscriber information is required |
| 7105 |
The subscriber name is required |
| 7106 |
The subscriber type is required |
| 7107 |
The service address is required |
| 7108 |
The service address house number is required |
| 7109 |
The service address street name is required |
| 7110 |
The service address city is required |
| 7111 |
The service address state code is required |
| 7112 |
The service address zip code is required |
| 7113 |
Wireless information is required |
| 7114 |
The account number is required |
| 7115 |
The LOA authorizing person is required |
| 7116 |
The new network SPID is required |
| 7117 |
The personal identification number (PIN) is required |
| 7118 |
The port out action is required |
| 7119 |
The requested FOC date is required |
| 7120 |
The PON is required |
| 7121 |
The POT order type is required |
| 7122 |
Telephone number list is required |
| 7123 |
Billing type is required |
| 7200 |
The order ID was not found |
| 7201 |
Telephone number is invalid |
| 7202 |
Telephone number was not found |
| 7203 |
The billing telephone number (BTN) is invalid |
| 7204 |
All telephone numbers, including the billing telephone number (BTN) and new BTN when provided, must belong to the same carrier |
| 7205 |
Telephone number is already being processed on another order |
| 7206 |
Telephone number is already in service |
| 7207 |
The requested FOC date is invalid |
| 7208 |
The requested FOC date cannot be in the past |
| 7209 |
The requested FOC date is too soon |
| 7210 |
The requested FOC date is too far in the future. Date must be within 30 days |
| 7211 |
A residential subscriber type may not have a business name |
| 7212 |
Account number required or incorrect |
| 7213 |
PIN number is invalid |
| 7214 |
ZIP code is invalid |
| 7215 |
The order ID has invalid format |
| 7216 |
Actual FOC Date has invalid format |
| 7217 |
Requested FOC Date has invalid format |
| 7300 |
The order cannot be modified because the order is awaiting a response from the losing carrier |
| 7301 |
The order cannot be modified or cancelled because the pending FOC date is too soon |
| 7302 |
The order cannot be cancelled after the FOC date has passed |
| 7303 |
The order is already cancelled and cannot be modified or cancelled |
| 7304 |
The order is already complete and cannot be modified or cancelled |
| 7305 |
The billing telephone number (BTN) cannot be modified at this time |
| 7306 |
Subscriber information cannot be modified at this time |
| 7307 |
The subscriber address cannot be modified at this time |
| 7308 |
Wireless information cannot be modified at this time |
| 7309 |
The site id was not supplied or is invalid. |
| 7310 |
The site id submitted does not have a default SIP peer associated to it. |
| 7311 |
The sippeer id is invalid for this site. |
| 7312 |
The sippeer id is invalid. |
| 7313 |
The requested time %s is outside business hours. FOC time must be within processing hours of 8:00AM and 3:30PM Eastern Time |
| 7472 |
Portability checking mode is not valid. Valid values: FALSE, TRUE, ONNETPORTABILITY, OFFNETPORTABILITY |
| 7314 |
The number of telephone numbers provided exceeds the maximum %s |
| 7315 |
The date is during a weekend or holiday. |
| 7316 |
At least one telephone number must be provided. |
| 7317 |
Requested FOC date is before the next available FOC date. |
| 7318 |
Customer order ID is invalid. Only alphanumeric values, dashes and spaces are allowed. Max length is 40 characters. |
| 7319 |
Partial Port must be a valid boolean variation. |
| 7320 |
BW owned TN - contact customer support |
| 7321 |
TollFree number cannot be ported through this interface - please call your Bandwidth representative |
| 7322 |
Information provided is incorrect |
| 7323 |
Unable to contact vendor for porting information. Please submit your request again later. |
| 7324 |
The business name is too long. The business name should not be longer than 25 characters. |
| 7325 |
Not authorized to perform operation on the account '%s' |
| 7326 |
Error from POT |
| 7327 |
The port out passed the FOC grace period for activation. The LNP operations team has been notified of this event |
| 7328 |
The principal user %s does not have the permissions to request immediate port |
| 7329 |
Pre directional is not valid. Valid values: N, S, E, W, NE, NW, SE, SW |
| 7330 |
Post directional is not valid. Valid values: N, S, E, W, NE, NW, SE, SW |
| 7331 |
Rate Center Not Present in Bandwidth Dashboard |
| 7332 |
PeerId is required |
| 7333 |
Porting is not enabled on the account. |
| 7334 |
SiteId is required |
| 7335 |
The order ID was not found for requested accountId. |
| 7336 |
This site is currently locked for contract paperwork. Please contact support for further assistance. |
| 7337 |
AltSPID used in the order does not match account AltSPID. Please use the value specified in the account settings. |
| 7338 |
ActivationStatus is required. |
| 7339 |
Telephone numbers '%s' are not valid |
| 7340 |
Telephone numbers are already activated. |
| 7341 |
Telephone numbers not found in portin order. |
| 7342 |
On demand portin activation not yet allowed. |
| 7343 |
Customer Activation is not supported for Wireless winning carriers. |
| 7344 |
Customer Activation is not yet supported for Bandwidth losing carriers. |
| 7345 |
Customer Activation is not allowed on non triggered portins. |
| 7346 |
Triggered/On Demand porting disabled. |
| 7347 |
Activation date and time cannot be later than %s and it was updated to latest allowed value |
| 7348 |
Order processing has been temporarily suspended and will be resumed when all systems are available - no action is required. |
| 7349 |
The order is already completed or cancelled. |
| 7350 |
"Customer Activation" can't be changed. |
| 7351 |
Unable to sumbit activation request to Neustar. Received NACK response. |
| 7352 |
On demand portin activation is allowed only for orders with FOC state. |
| 7353 |
The order cannot be modified because it is in requested cancel status |
| 7354 |
Middle initial is too long. Middle initial should not be longer than 1 character. |
| 7355 |
First name is too long. First name should not be longer than 25 characters. |
| 7356 |
Last name is too long. Last name should not be longer than 25 characters. |
| 7357 |
The LOA authorizing person is too long. The LOA authorizing person should be not longer than 15 characters. |
| 7358 |
Incorrect Billing Type. Valid values: NOCHARGE, PORTIN, NEWNUMBER, PROJECTPORT, DISCOUNTED |
| 7359 |
Billing Type cannot be set with permissions assigned to current user. Allowed permissions: %s |
| 7360 |
Telephone number list can't contain duplicates. |
| 7361 |
Customer Activation is not supported for manual off-net port in orders. |
| 7362 |
Immediate flag is not supported for manual port in orders. |
| 7363 |
This port request contains numbers from multiple vendors. Please check the portability of these numbers using the Check Portability tool |
| 7364 |
Incorrect next porting state. Allowed next states: {%s} |
| 7365 |
Next Processing Status cannot be set with permissions assigned to current user. Allowed permissions: {%s} |
| 7366 |
Actual FOC date cannot be set with permissions assigned to current user. Allowed permissions: {%s} |
| 7367 |
Unable to modify processing status for %s port type |
| 7368 |
Unable to modify actual FOC date for %s port type |
| 7369 |
The actual FOC date cannot be in the past |
| 7370 |
FOC processing status is unavailable without actual FOC date specified |
| 7371 |
The order cannot be modified or cancelled because the FOC date is in the past |
| 7372 |
ProcessingStatus '%s' is invalid. Valid values: %s |
| 7373 |
'AutoActivation' can be set only for manual port in orders. |
| 7374 |
'AutoActivation' cannot be set with permissions assigned to current user. Allowed permissions: {%s} |
| 7375 |
'ManualTnActivation' can be set only for manual port in orders. |
| 7376 |
'ManualTnActivation' cannot be set with permissions assigned to current user. Allowed permissions: {%s} |
| 7377 |
'AutoActivation' cannot be set during the creation of the order. |
| 7378 |
Porting is not available for numbers that are not in service on the losing carrier account |
| 7379 |
Actual FOC date cannot be set without 'FOC' status for the first time |
| 7380 |
Automatic activation for this port is scheduled outside of the normal Bandwidth support time-frames, and support for the activation will not likely be available until the next business day |
| 7381 |
Order not submitted. Please resubmit order with a trigger time that is within the porting time frame, %1$s - %2$s. |
| 7382 |
Activation must take place between %1$s and %2$s |
| 7383 |
Wireless info is not allowed for tollfree manual off-net port-ins |
| 7384 |
Partial port is not allowed for tollfree manual off-net port-ins |
| 7385 |
Billing telephone number is not allowed for tollfree manual off-net port-ins |
| 7386 |
You have mixed toll free and non-toll free numbers in the order. Please submit the toll free and non-toll free numbers in separate orders. These numbers are %s |
| 7387 |
Activation date is on holiday or weekend. |
| 7388 |
The LOA Authorizing Person field has been truncated to 15 characters for submission to the losing carrier. No action is required |
| 7389 |
The Requested Foc Time was reset to default %1s |
| 7390 |
The order cannot be modified on FOC date and after |
| 7391 |
Incorrect subscriber type for toll free port in. Only business is allowed |
| 7392 |
Immediate flag is not supported for manual toll free off-net port in orders. |
| 7394 |
Immediate is not allowed for tollfree manual off-net port-ins |
| 7395 |
Unsupported state code: %s. |
| 7396 |
Subscriber name [%s] will be trimmed to [%s] in an attempt to comply with port-in processing name length limits. No action is required |
| 7397 |
Toll free numbers are not candidates for Protected status |
| 7398 |
Protected status is not available for numbers in off-net rate centers |
| 7399 |
Telephone number attribute '%s' is invalid. Valid values: Protected, External, Hosted |
| 7474 |
Duplicate telephone number attribute '%s'. |
| 7475 |
Telephone numbers cannot be marked as Protected - the account has not been configured for Protected Numbers |
| 7476 |
AutoActivation is not allowed for this portin. |
| 7477 |
AutoActivation value is invalid. |
| 7478 |
AutoActivation can not be updated to "none". |
| 7479 |
Telephone numbers from this portin must be activated manually. |
| 7480 |
Cannot SUPP or CANCEL a non existent order |
| 7481 |
The account number and pin number fields cannot be defined in the Subscriber section for portin orders. Please provide these two fields within the WirelessInfo section. |
| 7482 |
OverrideValidation flag can be supped only in EXCEPTION status. |
| 7483 |
Supp is not allowed for this PortIn. Please contact support if this issue is not resolved in 1 business day |
| 7486 |
Information on losing carrier is not available, supported losing carrier or carriers is assumed. |
| 7487 |
SIP Peer assignment cannot change for this port request. |
| 7489 |
Port PS check returned empty SPID. |
| 7490 |
There are too many telephone numbers in this request |
| 7491 |
This order was cancelled due to the following numbers: [%s]. These numbers will need to be disconnected in the system first and this port-in re-submitted afterwards. Please contact your customer support representative for assistance on this. |
| 7492 |
Customer Activation is not allowed on manual triggered portins |
| 7494 |
NewBillingTelephoneNumber is not valid NANPA telephone number |
| 7496 |
NewBillingTelephoneNumber cannot be in the list of phone numbers being ported |
| 7497 |
NewBillingTelephoneNumber cannot be the same as the BillingTelephoneNumber |
| 7498 |
List of telephone numbers cannot be changed for this port request |
| 7499 |
Port type %s cannot be change to %s |
| 7495 |
Unable to change the TNs on this port. Please ensure that the new TNs are from the same losing carrier as the current TNs. |
| 7500 |
Unable to change the TNs on this port. Please ensure that the new TNs are from the same vendor as the current TNs. |
| 7501 |
Telephone numbers are invalid |
| 7502 |
Telephone number list can not contain duplicates: %s |
| 7503 |
Telephone numbers are non portable |
| 7504 |
This order was cancelled due to the following numbers: [%s]. These numbers are external and cannot be processed by Internal Port-in order |
| 7505 |
ListOfPhoneNumbers cannot be empty for orders not in a draft status. |
| 7506 |
ListOfPhoneNumbers cannot be updated for a toll-free order in the %s state. |
| 7507 |
ListOfPhoneNumbers can only contain toll-free numbers for a Toll-Free Phase 1 order. |
| 7700 |
Portin order not found |
| 7701 |
Portin order already relates to another bulk portin order |
| 7702 |
Order is not in 'DRAFT' state |
| 7703 |
Put is not allowed for bulk portin with subtending portins assigned |
| 7704 |
Transition to IN_PROGRESS is not allowed for bulk portin without subtending portins assigned |
| 7705 |
%s cannot be patched for bulk portin with subtending portins |
| 7706 |
The bulk port-in API is not enabled |
| 7707 |
You are not allowed to access the bulk port-in API |
| 7708 |
AlternateSPID cannot be modified on a non-DRAFT state port-in |
| 7709 |
Bulk port-in with id %s cannot be deleted since it is not in draft status. |
| 7710 |
History is not supported for bulk port-ins or individual port-ins in draft status. |
| 7711 |
Portin list modification is not allowed for bulk portin in status: %s. |
| 7712 |
Only draft subtending portins are allowed for draft bulk portin. |
| 7713 |
Only non-draft subtending portins are allowed for non-draft bulk portin. |
| 7714 |
Portins in terminal status are not allowed for portin list update. |
| 7715 |
This port-in cannot be associated with this bulk port-in because its earliest estimate date needs to be earlier than the bulk port-in requested FOC date. |
| 7510 |
Required Account Code missing |
| 7511 |
Invalid Account Code |
| 7512 |
Required PIN missing |
| 7513 |
PIN Invalid |
| 7514 |
Required ZIP Code missing |
| 7515 |
Invalid ZIP Code |
| 7516 |
Telephone Number not recognized or invalid for this account |
| 7517 |
Too many Telephone numbers in this request |
| 7518 |
Telephone Number Not Active |
| 7519 |
Customer info does not match |
| 7520 |
The telephone number must be unlocked by the end user and current service provider |
| 7521 |
The TN you are requesting to port could require manual handling. An LNP agent will manually update your LSR order within 24 hours. If you have not received an updated response in your order, please email us at<EMAIL_ADDRESS>for more information. |
| 7522 |
Customer does migration from one portout validation endpoint to another. |
| 7598 |
Invalid Request |
| 7599 |
Fatal Error in Processing |
| 7600 |
External telephone number(s) cannot be used: %s |
| 7601 |
Immediate is not allowed outside the business hours. |
| 7602 |
Requested FOC date must be between %s and %s |
| 7603 |
The requested time %s is outside business hours. FOC time must be within processing hours of %s and %s Eastern Time |
| 7610 |
PIN does not match the Passcodes on the telephone numbers being ported out. |
| 7611 |
The order has been cancelled by the porting vendor for unspecified reasons. Please contact Bandwidth for assistance. |
| 7999 |
An internal error has occurred. Please contact support if this issue is not resolved in 1 business day |
| Error Code | Carrier JCode | Error Description |
| 7400 | E428 | inetwork is unable to port the toll free number on this order at this time. Please contact<EMAIL_ADDRESS>for assistance. |
| 7401 | E17B | Order is being rejected for account number. If an account number has already been provided, please provide a valid account number. If there was no account number given, please provide a valid account number. A bill copy dated within 30-days is recommended. |
| 7401 | E17A | Order is being rejected for account number. If an account number has already been provided, please provide a valid account number. If there was no account number given, please provide a valid account number. A bill copy dated within 30-days is recommended. |
| 7401 | 8A | Order is being rejected for account number. If an account number has already been provided, please provide a valid account number. If there was no account number given, please provide a valid account number. A bill copy dated within 30-days is recommended. |
| 7402 | E1 | Order is being rejected at this time for address mismatch. Please either provide a Customer Service Record (CSR) to dispute the provided address, or cancel your order and resubmit with the correct information. |
| 7402 | 8D | Order is being rejected at this time for address (zip code) mismatch. Please either provide a Customer Service Record (CSR) to dispute the provided address, or cancel your order and resubmit with the correct information. |
| 7403 | 6K | A telephone number on this order is being rejected by the losing carrier as 'non-portable'. Please contact<EMAIL_ADDRESS>for additional assistance or cancel this order |
| 7404 | 8G | The business name entered on this order is either missing or incorrect according to the losing carrier's records. Please either provide a Customer Service Record (CSR) to dispute what was provided, or provide the correct business name to proceed. |
| 7405 | 6R | The losing carrier has rejected this order as they are unable to process this multi-line request. Please either cancel this order, or contact<EMAIL_ADDRESS>for additional assistance. |
| 7406 | E6c | Order is being rejected by the losing carrier for Centrex Service. Please advise if inetwork should continue processing this port. If so, the Centrex service will be disconnected which may affect PBX and Hunt Group services. Additionally, a new Billing Telephone Number (BTN) will need to be provided to the losing carrier if the BTN is porting with this order. Please advise if you wish to proceed with the port, agreeing to disconnect the Centrex service. If you wish not to proceed, please advise the EU to contact the losing carrier to re-work the Centrex service, and/or cancel this order. |
| 7407 | 6M | One or more of the telephone numbers on this request has a current order to port to another provider already. Please either cancel that order, and advise when to proceed with this request, or cancel this order. |
| 7407 | E19 | Order is being rejected at this time for pending order. This means there is another active order with the losing carrier that is conflicting with this order. It can be anything from a feature add/disconnect, to a port request or an informational change. Please advise the end user to cancel this order with the losing carrier, or allow the order to complete and advise inetwork once completed so that the order may be resubmitted. |
| 7407 | 6N | One or more of the telephone numbers on this request has a current order to port to another provider already. Please either cancel that order, and advise when to proceed with this request, or cancel this order. |
| 7408 | 6C | Order is being rejected by the losing carrier for all data mismatch. Please either provide a Customer Service Record (CSR) to dispute the provided information, or cancel this order and resubmit with the correct customer information. |
| 7409 | E27 | One or more of the telephone numbers on this order is disconnected, or the account status is inactive. Both must be active in order to port. Please have the end user correct this and advise when it is ok to proceed. |
| 7409 | E30 | One or more of the telephone numbers on this order is either disconnected or is no longer part of the account with the losing carrier and end user. Only active telephone numbers assigned to end user's can be ported. Please advise the end user to contact their current carrier to resolve. Once resolved, pleaes advise the inetwork team for resubmittal. |
| 7410 | E6a | Order is being rejected by the losing carrier for Distinctive Ring feature. Please advise if inetwork should continue processing this port, which requires that the distinctive ring feature will be disconnected. If the customer's existing services with the losing carrier require distinctive ring, please cancel this order. |
| 7411 | E25 | Order is being rejected by the losing carrier for DSL services. If the main number for DSL service is being ported, the DSL will be disconnected with the losing carrier. If the end user wishes to keep their DSL service, please advise them to contact the losing carrier to retain this service under a new Billing Telephone Number (BTN). Please advise inetwork iwhen to continue processing this order. |
| 7412 | 1N | The losing carrier is reporting that they are unable to meet the due date/time requested. Please SUPP your order for a minimum of 3 business days from today's date. |
| 7412 | 6E | The losing carrier is reporting that they are unable to meet the due date/time requested. Please SUPP your order for a minimum of 3 business days from today's date. |
| 7412 | E35 | The losing carrier is reporting that they are unable to meet the due date/time requested. Please SUPP your order for a minimum of 3 business days from today's date. |
| 7412 | 6F | The losing carrier is reporting that they are unable to meet the due date/time requested. Please SUPP your order for a minimum of 3 business days from today's date. |
| 7413 | 1E | The losing carrier has reported that the end user is not ready to port their number at this time. Please address this with your end user and let us know how you wish to proceed. |
| 7414 | 8E | First name required or incorrect |
| 7415 | E6e | Foreign Exchange (FX) |
| 7412 | 1L | The losing carrier is reporting that they are unable to meet the due date/time requested. Please SUPP your order for a minimum of 3 business days from today's date. |
| 7416 | E6d | Order is being rejected by the losing carrier for a freeze on the line. A freeze is a security feature offered by the losing carrier to ensure telephone numbers are not inadvertently ported. Please instruct the end user to remove this feature. Once it has been removed, please advise so that inetwork may continue processing this order. |
| 7417 | 6G | This order has received an error. Please contact<EMAIL_ADDRESS>for assistance. |
| 7417 | 1P | This order has received an error. Please contact<EMAIL_ADDRESS>for assistance. |
| 7417 | 999 | This order has received an error. Please contact<EMAIL_ADDRESS>for assistance. |
| 7418 | 6J | The losing carrier is reporting a high volume of orders at this time and as such, the due date on your order may be extended. |
| 7419 | E6b | Order is being rejected by the losing carrier for a Hunt Group. If the main/pilot number for the hunt group is being ported, it may dismantle the hunt group causing call routing issues. Please either advise if inetwork should proceed with this order and disconnect the hunt group, or have the end user re-configure the hunting feature with the losing carrier and advise when okay to proceed. |
| 7420 | 7B | The losing carrier has rejected this order for illegible fax / non-portable number. Please instruct the end user to reach out to the losing carrier to assign in portable status, or cancel this order. |
| 7421 | E6f | Order is being rejected by the losing carrier for ISDN services. If the main number for ISDN service is being ported, the ISDN will be disconnected with the losing carrier. If the end user wishes to keep their ISDN service, please advise them to contact the losing carrier to retain this service under a new Billing Telephone Number (BTN). Please advise inetwork when to continue processing this order. |
| 7422 | 8F | This order was listed as a residential port, but a last name was not provided. Please either resubmit as a Business port, or add a last name. |
| 7423 | 7A | LNUM/MDN is valid. errors with other LNUMs/MDNs in request |
| 7424 | E8 | A Letter of Authorization (LOA) is being requested by the losing carrier. Please provide a signed LOA dated within 30-days to proceed. |
| 7425 | 6P | MDN has service provider port protection |
| 7426 | 6D | MDN not active |
| 7427 | 6A | MDN not found/does not belong to SP |
| 7428 | E23 | Multi TN |
| 7429 | E10 | Order is being rejected at this time for End User name mismatch. Please either provide a Customer Service Record (CSR) to dispute the name provided, or provide the correct customer name on the order. |
| 7430 | 1C | Network SP not ready |
| 7431 | E40 | This number is deemed as an internal port. Please open a ticket to process this request. Thank you! |
| 7432 | E34 | This order cannot be cancelled at this time due to losing carrier rules. Please contact<EMAIL_ADDRESS>after the port completes to attempt a snapback if necessary. If the order has been completed longer than 24 hours, a win-back is required, which has to be initiated by the end user. |
| 7433 | E33 | This order cannot be SUPP'd at this time due to losing carrier rules. Please contact<EMAIL_ADDRESS>after the port completes to attempt a snapback if necessary. If the order has been completed longer than 24 hours, a win-back is required, which has to be initiated by the end user. |
| 7434 | E24 | The migration indicator (full or partial port) on this order has been incorrectly chosen. Please advise if this is an error, or if the inetwork team should correct the migration indicator in order to proceed with this port. |
| 7434 | E6h | The Billing Telephone Number (BTN) of this order is porting, but there are remaining services or telephone numbers on the account with the losing carrier. Please either advise of a new BTN to use for the existing account (it must be an active number on the account already), or cancel this order and resubmit with all applicable telephone numbers. |
| 7435 | E42PWB | Order is being rejected for PIN/Passcode. If a PIN/Passcode has already been provided, please provide a valid PIN/Passcode. If there was no PIN/Passcode given, please provide a PIN/Passcode to proceed. |
| 7435 | E42PWA | Order is being rejected for PIN/Passcode. If a PIN/Passcode has already been provided, please provide a valid PIN/Passcode. If there was no PIN/Passcode given, please provide a PIN/Passcode to proceed. |
| 7435 | 8C | Order is being rejected for PIN/Passcode. If a PIN/Passcode has already been provided, please provide a valid PIN/Passcode. If there was no PIN/Passcode given, please provide a PIN/Passcode to proceed. |
| 7436 | 7C | Prepay MDN |
| 7437 | E6g | This order is being rejected by the losing carrier for Remote Call Forwarding (RCF). Please provide the non-RCF service address to proceed with the port, and advise if this feature should be disconnected. |
| 7438 | 6L | Request received outside of business hours |
| 7439 | 1M | Requested Due Date less than Published Interval |
| 7440 | 104 | This should happen in prevalidations and we should not see it with neustar |
| 7441 | 6B | This order is now deemed as internal. Please contact<EMAIL_ADDRESS>for additional assistance. |
| 7442 | 1B | Scheduling/Work load |
| 7443 | 8B | SSN/Tax ID required or incorrect |
| 7444 | 6H | The losing carrier is reporing system outages and thus the due date requested on the order may be extended. |
| 7445 | E14 | The Billing Telephone Number (BTN) on this order is being rejected by the losing carrier. Please provide a valid BTN to continue porting, or provide a Customer Service Record (CSR) to dispute the submitted information. |
| 7446 | LNP128J | A bill copy dated within 30-days is being requested to proceed with this order. Please upload a current bill copy to proceed with this order. |
| 7446 | LNP113J | A bill copy dated within 30-days is being requested to proceed with this order. Please upload a current bill copy to proceed with this order. |
| 7447 | LNP138J | The losing carrier has advised that this order contains more than one Billing Telephone Number (BTN) and the order cannot be processed with a single BTN. Your order will have to be cancelled and re-issued under multiple orders. Each order should contain just a single BTN. Please identify all BTNs and the telephone numbers associated with them before resubmitting the orders. |
| 7448 | LNP146J | Bandwidth has been informed by the losing carrier that the E/U (End User) has decided to remain with them. Please contact your customer to verify their intentions. If they do not wish to port their number(s) anymore, please cancel the order. |
| 7449 | LNP145J | Bandwidth has been informed by the losing carrier that the number you are requesting to port is currently resold and a CSR is not available. This reseller is the customer of record and not the end-user. Please resubmit this order with the correct end-user information of the reselller, or attach a current bill copy so that we may attempt to assist. |
| 7450 | LNP135J | Bandwidth has been informed by the losing carrier that the FOC received for this order is no longer valid. Please review the additional rejection associated with this order for further clarification. Once action has been taken and the associated rejection condition has been removed, please request a SUPP of your order and include a new requested date. |
| 7451 | LNP148J | Bandwidth has been informed that the losing carrier (Fairpoint/Verizon) your end user is requesting to port away from is currently converting to a new operating system. This transition has resulted in an extended 'Blackout' period. At this time, no port out requests are being processed by this LSP. Please cancel your order and resubmit at a later date. |
| 7452 | LNP011J | Bandwidth has determined that a Ring Mate TN exists on the line and has delayed the order from porting. The Ring Mate number must either be removed at the time of port, or made into a POTS line and ported. Please advise how you wish to proceed. |
| 7453 | LNP105S | Bandwidth has determined that one or more of the working telephone numbers submitted on this order does not exist on the CSR with the losing carrier. Please review the CSR with the losing carrier, then cancel and re-enter your order accordingly. |
| 7454 | LNP997J | Bandwidth has determined that the losing carrier has placed this order in conflict and it cannot port at this time. Please contact us for assistance in resolving this conflict. |
| 7455 | LNP117J | Bandwidth has determined that there is a UNE-P (Unbundled Network Element Platform) issue on the line. Porting can still continue, but in the event that the end user wishes to return to the donor carrier, a snapback will not be possible. Please request to cancel this order if this is an option or issue for the end user. |
| 7456 | LNP107J | Bandwidth has determined that there is no interconnection agreement (ICA) in place with the donor carrier. Please contact us to determine other options, or the option to add this ICA. |
| 7460 | LNP121J | The donor LEC has rejected the port out request because the TNs service address is in a disaster area. Until the physical facilities have been restored, this order is not portable. Please cancel this customer order. |
| 7461 | LNP127J | The donor LEC has rejected the provided LOA (Letter of Authorization) because the Authorized Name (Auth Name) submitted is illegible or not present. Please provide a note entry indicating the authorized name on the LOA. |
| 7462 | LNP126J | The donor LEC has rejected the provided LOA (Letter of Authorization) because the Authorized Name (Auth Name) submitted is not the Authorized Name on record. Please upload a corrected LOA. |
| 7463 | LNP116J | The losing carrier has rejected the order for an incorrect Customer Type of Service (Business or Residential). Please advise. |
| 7464 | LNP109J | The losing carrier has rejected the provided LOA. (Letter of Authorization) A new LOA needs to be uploaded to your order. Please verify the LOA's end-user name, telephone numbers to port, and a legible signature dated within the last 60 days. |
| 7465 | LNP141J | The losing carrier has rejected this order because the Account number was not provided or does not match the what is on the account. Please cancel and resubmit your order with the correct account number. |
| 7466 | LNP140J | The losing carrier has rejected this order because the Social Security number was not provided or does not match the what is on the account. Please cancel and resubmit your order with the correct SSN. |
| 7467 | LNP142J | The losing carrier has rejected this order because the Wireless Account PIN number was not provided or does not match the what is on the account. Please cancel and resubmit your order with the correct wireless info. |
| 7470 | E42O | TN not portable |
| 7471 | E18 | Data Missing or Incorrect |
| 7473 | E10a | Order is being rejected at this time for Agency Authorization name mismatch. Please either provide a Customer Service Record (CSR) to dispute the name provided, or provide the correct customer Agency Authorization name on the order. |
| 7484 | E1111 | Your order was rejected by the losing carrier, but our processing team is attempting to resolve the rejection on your behalf. Please contact the Bandwidth Support Team if your order does not progress within 2 business days |
| 7485 | E9999 | The losing carrier requires us to break your order into multiple submissions. Our processing team is working on this request and will flow status to your order within 1-2 business days |
| Error Code |
Error Description |
| 6100 | A problem has occurred at the porting vendor. Bandwidth is retrying the operation with the vendor. If you do not wish to wait for retries, you may cancel and resubmit this order. Otherwise, no action is required. (00001) |
| 6101 | The order was not found with the carrier. Please cancel and resubmit your request. (00002) |
| 6102 | A problem has occurred at the porting vendor. Bandwidth is retrying the operation with the vendor. If you do not wish to wait for retries, you may cancel and resubmit this order. Otherwise, no action is required. (00003) |
| 6103 | An error occurred, preventing processing with our carrier. Please cancel and resubmit your request. If this error persists, please contact support. (00004) |
| 6104 | An error occurred, preventing processing with our carrier. Please cancel and resubmit your request. If this error persists, please contact support. (00005) |
| 6105 | An error occurred, preventing processing with our carrier. Please check the address of your request and cancel and resubmit your order. If this error persists, please contact support. (00006) |
| 6106 | An error occurred, preventing processing with our carrier. Please cancel and resubmit your request. If this error persists, please contact support. (00007) |
| 6107 | The SOAP date field must be in mm/dd/yyyy format. Please revise your format and try again. (00008) |
| 6108 | A porting vendor Rate center error occurred, preventing processing, Please cancel and resubmit your request. If this error persists, please contact support. (00009) |
| 6109 | An error occurred, preventing processing with our carrier. Please cancel and resubmit your request. If this error persists, please contact support. (00010) |
| 6110 | An error occurred, preventing processing with our carrier. Please cancel and resubmit your request. If this error persists, please contact support. (00011) |
| 6111 | No telephone number was provided. Please check your port and cancel and resubmit your request. If this error persists, please contact support. (00013) |
| 6112 | Not all telephone numbers configured. Please review your request and cancel and resubmit. If the error persists, please contact support. (00014) |
| 6113 | The phone number you entered is not portable. Please cancel your request. Contact support if you find this message in error. (00015) |
| 6114 | Your port request requires a Letter of Authorization. Please upload the required documentation from the Service Activation page. Once uploaded, please select a new request date and update the order. (00016) |
| 6115 | An error occurred, preventing processing with our carrier. Please cancel and resubmit your request. If this error persists, please contact support. (00017) |
| 6116 | An error occurred, preventing processing with our carrier. Please cancel and resubmit your request. If this error persists, please contact support. (00018) |
| 6117 | An error occurred, preventing processing with our carrier. Please cancel and resubmit your request. If this error persists, please contact support. (00019) |
| 6118 | An error occurred, preventing processing with our carrier. Please cancel and resubmit your request. If this error persists, please contact support. (00020) |
| 6119 | An error occurred, preventing processing with our carrier. Please cancel and resubmit your request. If this error persists, please contact support. (00021) |
| 6120 | The bill stop date can be no sooner than tomorrow (next business day) and no more than 15 days from today. Please revise and cancel and resubmit. (00022) |
| 6121 | An error occurred, preventing processing with our carrier. Please cancel and resubmit your request. If this error persists, please contact support. (00023) |
| 6122 | An error occurred, preventing processing with our carrier. Please cancel and resubmit your request. If this error persists, please contact support. (00024) |
| 6123 | The CRD you provided is invalid. Please revise and cancel and resubmit. (00025) |
| 6124 | Mulitple orders were found for the ID specified in your request. Please contact support. (00026) |
| 6125 | (message text directly from Level 3) |
| 6126 | (message text directly from Level 3) |
| 6127 | (message text directly from Level 3) |
| 6128 | (message text directly from Level 3) |
| 6129 | A pre-validation error occurred, preventing processing with our carrier. Please cancel and resubmit your request. If this error persists, please contact support. (00100) |
| 6130 | A validation error occurred, preventing processing with our carrier. Please cancel and resubmit your request. If this error persists, please contact support. (00101) |
| 6131 | An invalid request was made. Contact support if this error persists. (00102) |
| 6132 | An invalid selection was provided on the request. Please create a new request. (00103) |
| 6133 | The data provided is inconsistent. Please enter either NPA NXX or city/state/zip not both. (00104) |
| 6134 | Provided data elements on the request are not valid. (00105) |
| 6135 | This number was identified as a geoindependent number. Please cancel the activation and resubmit as 'Do not list, do not publish'. (00106) |
| 6136 | The system has identified an error with your E911 coverage. Please contact support. (00107) |
| 6137 | The system has identified a pending Term Group Order. Please contact support. (00108) |
| 6138 | Toll Free is not supported. Please contact support. (00110) |
| 6139 | A problem has occurred at the porting vendor. Bandwidth is retrying the operation with the vendor. If you do not wish to wait for retries, you may cancel and resubmit this order. Otherwise, no action is required. (00112) |
| 6140 | The system is unable to authenticate this request based on digital signatures and B2B profile. (00200) |
| 6141 | Order failed schema validation. Please contact support. (00501) |
| 6142 | A problem has occurred at the porting vendor. Bandwidth is retrying the operation with the vendor. If you do not wish to wait for retries, you may cancel and resubmit this order. Otherwise, no action is required. (01002) |
| 6143 | An error occurred, preventing processing with our carrier. Please cancel and resubmit your request. If this error persists, please contact support. (01003) |
| 6144 | Directory Listing validation failed. Please submit a new request with correct directory listing information. (01006) |
| 6145 | An error occurred, preventing processing with our carrier. Please cancel and resubmit your request. If this error persists, please contact support. (01007) |
| 6146 | All required data elements are not provided on the request. (01008) |
| 6147 | The telephone number and address of your request are not in the same coverage area. Please contact Support and review your E911 service. (01101) |
| 6148 | Telephone number is invalid. Please review and cancel and resubmit. If the number is correct, please contact support. (01102) |
| 6149 | The NPA you entered is invalid. Please correct, and cancel and resubmit. If the issue persists, please contact support. (01103) |
| 6150 | The NXX you entered is invalid. Please correct, and cancel and resubmit. If the issue persists, please contact support. (01104) |
| 6151 | The telephone number of your request is a non-portable toll free number. Please recommend an alternate solution to the subscriber. For more information contact support.(01105) |
| 6152 | The number requested is not found in the Local Exchange Routing Guide (LERG) and cannot be ported at this time. (01106) |
| 6153 | Porting vendor profile not configured for Wireless porting. Please contact support. (01107) |
| 6154 | The telephone number of your request is non-portable due to carrier restrictions. For more information contact support. (01108) |
| 6155 | The number requested cannot be ported at this time due to unavailable Rate Center coverage. For more information contact support. (01109) |
| 6156 | The number requested cannot be ported at this time due to unavailable Rate Center coverage. For more information contact support. (01110) |
| 6157 | The number requested cannot be ported at this time due to unavailable Rate Center coverage. For more information contact support. (01111) |
| 6158 | The number requested cannot be ported at this time due to unavailable Rate Center coverage. For more information contact support. (01112) |
| 6159 | The number requested cannot be ported at this time due to unavailable Rate Center coverage. For more information contact support. (01113) |
| 6160 | The number requested cannot be ported at this time due to an unavailable required feature with porting vendor. Please revise the request and cancel and resubmit. For additional information contact support. (01114) |
| 6161 | The number requested cannot be ported at this time due to an uavailable required feature with porting vendor. Please revise the request and cancel and resubmit. For additional information contact support. (01115) |
| 6162 | The number requested cannot be ported at this time due to an uavailable required feature with porting vendor. Please revise the request and cancel and resubmit. For additional information contact support. (01116) |
| 6163 | The number requested cannot be ported at this time due to an uavailable required feature with porting vendor. Please revise the request and cancel and resubmit. For additional information contact support. (01117) |
| 6164 | The number requested cannot be ported at this time due to porting vendor missing RBOC information. Contact Support.(01118) |
| 6165 | The number requested is not found in the Local Exchange Routing Guide (LERG) and cannot be ported at this time. (01119) |
| 6166 | The number requested is not found in the Local Exchange Routing Guide (LERG) and cannot be ported at this time. (01120) |
| 6167 | No porting vendor Interconnection Agreement exists for the carrier. The number requested cannot be ported at this time. Please contact support for additional information. (01121) |
| 6168 | The number requested is not found in the Local Exchange Routing Guide (LERG) and cannot be ported at this time. (01122) |
| 6169 | The number requested is not found in the Local Exchange Routing Guide (LERG) and cannot be ported at this time. (01123) |
| 6170 | The number requested cannot be ported at this time. Please contact support for additional information. (01124) |
| 6171 | The number requested cannot be ported at this time. Please contact support for additional information. (01125) |
| 6172 | Please open a ticket with Bandwidth support to reschedule or cancel this order. (01126) |
| 6173 | The system is unable to process this request because it contains more than 49 TNs. Please contact support. (01127) |
| 6174 | Porting vendor replied with generic error response. Please contact support. (01128) |
| 6175 | Porting vendor replied with generic error response. Please contact support. (01129) |
| 6176 | Porting vendor replied with generic error response. Please contact support. (01130) |
| 6177 | Porting vendor replied with generic error response. Please contact support. (01131) |
| 6178 | Porting vendor replied with generic error response. Please contact support. (01132) |
| 6179 | The system is unable to process this request because all the TNs for the order do not share the same BTN, service address and carrier information. (01133) |
| 6180 | Request cannot be processed because the port has already been triggered. Please verify service with a test call. Please correct the TN list and cancel and resubmit. (01134) |
| 6181 | Requested action cannot be processed because the port is already scheduled to auto-port at the Activation Time on the day of FOC. (01135) |
| 6182 | Requested action cannot be processed because the order was not found. (01136) |
| 6183 | Please check the number in your request and try again. (01137) |
| 6184 | The Billing Telephone Number is required when multiple Telephone Numbers are specified on the CSR Request. Please update the CSR Request and cancel and resubmit. (01138) |
| 6185 | The Address information must be specified on the CSR Request. Please update the CSR Request and cancel and resubmit. (01139) |
| 6186 | The Name information must be specified on the CSR Request. Please update the CSR Request and cancel and resubmit. (01140) |
| 6187 | The Customer Type Indicator must be populated with a valid value (""B"" for Business or ""R"" for Residential) on the CSR Request. Please update the CSR Request and cancel and resubmit. (01141) |
| 6188 | The Requestor Name must be specified on the CSR Request. Please update the CSR Request and cancel and resubmit. (01142) |
| 6189 | (message text directly from Level 3) |
| 6190 | (message text directly from Level 3) |
| 6191 | A problem has occurred at the porting vendor. Bandwidth is retrying the operation with the vendor. If you do not wish to wait for retries, you may cancel and resubmit this order. Otherwise, no action is required. (01145) |
| 6192 | The Billing Telephone Number specified on the CSR Request is invalid. Please update the CSR Request and cancel and resubmit. (01146) |
| 6193 | Porting vendor cannot port the Telephone Number specified on the CSR Request. For more information, contact support. (01147) |
| 6194 | A Customer Service Record could not be retrieved automatically for the Telephone Number specified on the CSR Request. Please continue to submit a Customer Order and porting vendor will obtain the CSR information during order processing. (01148) |
| 6195 | A problem has occurred at the porting vendor. Bandwidth is retrying the operation with the vendor. If you do not wish to wait for retries, you may cancel and resubmit this order. Otherwise, no action is required. (01149) |
| 6196 | The requested Transaction ID is Invalid. (01150) |
| 6197 | A problem has occurred at the porting vendor. Bandwidth is retrying the operation with the vendor. If you do not wish to wait for retries, you may cancel and resubmit this order. Otherwise, no action is required. (01152) |
| 6198 | The CSR cannot be retrieved at this time. Please wait and try again. (01153) |
| 6199 | A CSR was not found for this telephone number. If you are unable to retrieve the CSR please cancel and resubmit the CSR Request. (01154) |
| 6200 | The number requested cannot be ported at this time. Contact support. (01155) |
| 6201 | (message text directly from Level 3) |
| 6202 | (message text directly from Level 3) |
| 6203 | Please re-submit order with a valid values for Street name suffix or prefix. (01158) |
| 6204 | (message text directly from Level 3) |
| 6205 | (message text directly from Level 3) |
| 6206 | The request had wireless and wireline TNs. Wireless and wireline TNs must be submitted separately. (01161) |
| 6207 | Required Wireless LNP Fields are missing or incomplete. Please populate the Account Number and PIN fields and cancel and resubmit. (01162) |
| 6208 | All wireless specific fields, Wireless Account and PIN on order must be the same for all TNs. You may not submit TNs with different Account Numbers. Please correct the values or submit separate orders. (01163) |
| 6209 | TN was submitted with Wireless specific data, but the TN is not wireless. Please remove wireless specific fields and cancel and resubmit. (01164) |
| 6210 | Wireless SSN/Tax ID not submitted in correct format. SSN/Tax ID must be entered with 5 leading zeros and last 4 digits of actual number including dashes as follows ??????? SSN: 000-00-1234 - TAX ID: 00-0001234. Correct the Format of the SSN and cancel and resubmit. (01165) |
| 6211 | TN is not Portable. Please enter order with a portable TN. (01170) |
| 6212 | Internal Port gaining and losing BusOrgs are the same. (01171) |
| 6213 | TN is not currently portable. This L3 internal TN is not in ""Assigned"" status and cannot be internally ported. (01172) |
| 6214 | Name entered does not match the name currently associated with this TN. Please SUPP, or cancel and resubmit, with correct name and address. (01173) |
| 6215 | Address entered does not match the name currently associated with this TN. Please cancel and resubmit with correct name and address. (01174) |
| 6216 | Name and Address entered do not match the name currently associated with this TN. Please cancel and resubmit with correct name and address. (01175) |
| 6217 | A problem has occurred at the porting vendor. Bandwidth is retrying the operation with the vendor. If you do not wish to wait for retries, you may cancel and resubmit this order. Otherwise, no action is required. (01199) |
| 6218 | The entered address failed porting vendor validation. The address you entered was not found in our database. Please confirm the spelling and number of the address or revise your entry and cancel and resubmit. (01201) |
| 6219 | The address provided is similar to one or more address and could not be fully validated. Please provide more information in the pre/post direction street city state and/or zip then cancel and resubmit your request. (ex: 101 S. Main St Aurora CO 8xxxx instead of 101 Main Denver CO). (01202) |
| 6220 | Multiple addresses were returned for the location specified. Please correct the address and cancel and resubmit. (01203) |
| 6221 | (message text directly from Level 3) |
| 6222 | A problem has occurred at the porting vendor. Bandwidth is retrying the operation with the vendor. If you do not wish to wait for retries, you may cancel and resubmit this order. Otherwise, no action is required. (01205) |
| 6223 | (message text directly from Level 3) |
| 6224 | (message text directly from Level 3) |
| 6225 | The address provided is a PO Box and could not be fully validated. Please cancel and resubmit with a physical (street) address. (ex: 101 S. Main St Aurora CO 8xxxx instead of 101 Main Denver CO). (01208) |
| 6226 | The address provided is a not a USPS valid address. Please confirm the detailed address information revise and cancel and resubmit request. (01209) |
| 6227 | Request address has invalide ZIP-State combination of zipcode and state. Please confirm the detailed address information revise and cancel and resubmit request. (01210) |
| 6228 | Porting vendor does not currently offer service in this coverage area. Please confirm the address and revise your entry if necessary. If you find this message in error, please contact support. (01301) |
| 6229 | Porting vendor does not currently offer service in this coverage area. Please confirm the address and revise your entry if necessary. If you find this message in error, please contact support. (01302) |
| 6230 | Request cannot be processed at this time due to 911 coverage. Please contact your Account Manager for assistance. (01303) |
| 6231 | Request cannot be processed at this time due to Rate Center coverage. Please contact your Account Manager for assistance. (01304) |
| 6232 | Porting vendor does not currently provide static e911 in this coverage area. Please confirm the address and revise your entry if needed. If you find this message in error, please contact support. (01305) |
| 6233 | A problem has occurred at the porting vendor. Bandwidth is retrying the operation with the vendor. If you do not wish to wait for retries, you may cancel and resubmit this order. Otherwise, no action is required. (01306) |
| 6234 | A problem has occurred at the porting vendor. Bandwidth is retrying the operation with the vendor. If you do not wish to wait for retries, you may cancel and resubmit this order. Otherwise, no action is required. (01307) |
| 6235 | MMAE does not return the TAX_CLLI for the Rate center. No Tax Common Language Location Identifier. (01308) |
| 6236 | Porting vendor is not currently configured to support the feature you've requested in this market. Please check the request and contact support. (01309) |
| 6237 | The Rate Center of the TN and the Rate Center of the address entered do not match. Please revise your entry, including directory listing settings, and cancel and resubmit your request. (01310) |
| 6238 | The telephone number(s) in the request should be within the same coverage area. Please revise the request and cancel and resubmit. (01311) |
| 6239 | Request cannot be processed at this time due to customer setup within the requested Market. Please contact support for assistance. (01401) |
| 6240 | An error occurred, preventing sucessful completion of your request. The error has been logged and actioned. Please cancel and resubmit your request. If this error persists, contact support. (01402) |
| 6241 | An error occurred, preventing sucessful completion of your request. The error has been logged and actioned. Please cancel and resubmit your request. If this error persists, contact support. (01403) |
| 6242 | Request cannot be processed due to the Customer Service Name Specified. Please contact support to have your CSN reviewed, then cancel and resubmit. (01404) |
| 6243 | Request cannot be processed due to the Customer Service Name Specified. Please contact support to have your CSN reviewed, then cancel and resubmit. (01405) |
| 6244 | Request cannot be processed due to the Customer Service Name Specified. Please contact support to have your CSN reviewed, then cancel and resubmit. (01406) |
| 6245 | (message text directly from Level 3) |
| 6246 | (message text directly from Level 3) |
| 6247 | Request cannot be processed due to porting vendor E911 account settings specified. Please contact support to have your E911 services reviewed, then cancel and resubmit. (01409) |
| 6248 | Request cannot be processed due to porting vendor E911 account settings specified. Please contact support to have your E911 services reviewed, then cancel and resubmit. (01410) |
| 6249 | No valid porting vendor switches found. Please contact support. (01411) |
| 6250 | (message text directly from Level 3) |
| 6251 | (message text directly from Level 3) |
| 6252 | Your porting vendor account is not currently set up to allow ordering of this service online. Please contact support. (01414) |
| 6253 | (message text directly from Level 3) |
| 6254 | (message text directly from Level 3) |
| 6255 | (message text directly from Level 3) |
| 6256 | (message text directly from Level 3) |
| 6257 | (message text directly from Level 3) |
| 6258 | A problem has occurred at the porting vendor. Bandwidth is retrying the operation with the vendor. If you do not wish to wait for retries, you may cancel and resubmit this order. Otherwise, no action is required. (01421) |
| 6259 | (message text directly from Level 3) |
| 6260 | (message text directly from Level 3) |
| 6261 | (message text directly from Level 3) |
| 6262 | (message text directly from Level 3) |
| 6263 | (message text directly from Level 3) |
| 6264 | Porting vendor trunk group already exists for customer. (01491) |
| 6265 | Multiple porting vendor trunk groups already exists for customer. (01492) |
| 6266 | Porting vendor does not have appropriate telephone numbers reserved for this service. Please contact support. (01501) |
| 6267 | Unable to process the order at this time due to a LI phone number issue. Please contact support for assistance. (01502) |
| 6268 | Request could not be processed as submitted due to missing information. (01551) |
| 6269 | Request could not be processed as submitted due to Telephone Number (TN) quantity specified. (01552) |
| 6270 | Request could not be processed as submitted due to a mismatch between Telephone Number (TN) and Rate Center. Contact support. (01553) |
| 6271 | Telephone Numbers have already been reserved for this transaction. Request cannot be processed. (01554) |
| 6272 | A problem has occurred at the porting vendor. Bandwidth is retrying the operation with the vendor. If you do not wish to wait for retries, you may cancel and resubmit this order. Otherwise, no action is required. (01556) |
| 6273 | A problem has occurred at the porting vendor. Bandwidth is retrying the operation with the vendor. If you do not wish to wait for retries, you may cancel and resubmit this order. Otherwise, no action is required. (01601) |
| 6274 | Porting vendor does not have appropriate telephone numbers reserved for this service. Verify the TNs and cancel and resubmit your request. If the error persists, please contact support. (01602) |
| 6275 | The Customer Request Date for delivery of service is out of range. Please select a later date and SUPP, or cancel and resubmit. (01603) |
| 6276 | A problem has occurred at the porting vendor. Bandwidth is retrying the operation with the vendor. If you do not wish to wait for retries, you may cancel and resubmit this order. Otherwise, no action is required. (01604) |
| 6277 | (message text directly from Level 3) |
| 6278 | Customer Request Date submitted on the Supplement Customer Order equals the Customer Request Date on the existing Customer Order. (01606) |
| 6279 | The Business Transaction ID provided is already in use by another Customer Order. Please cancel and resubmit. (01610) |
| 6280 | The Business Transaction ID provided cannot be found for an active Customer Order. (01611) |
| 6281 | An order for this telephone number has been received and is processing. Please have the end user contact their current carrier to remove or complete this order. Once this has been done, open a ticket with Bandwidth Support, and we will push the order back to porting vendor. (01612) |
| 6282 | (message text directly from Level 3) |
| 6283 | (message text directly from Level 3) |
| 6284 | The active service information cannot be found for the Telephone Number provided. Please revise the Telephone Number and cancel and resubmit request. (01616) |
| 6285 | (message text directly from Level 3) |
| 6286 | (message text directly from Level 3) |
| 6287 | The number on your request is not on your porting vendor account. Please contact support. (01619) |
| 6288 | Active Customer Orders not found for the Telephone Number. Please create a new request. (01620) |
| 6289 | The customer account and/or product information provided on this request do not match the existing service information on record. Please revise your request and cancel and resubmit. (01621) |
| 6290 | The information submitted on this request matches the information for the subscriber's existing service. Please review your request, make a change and cancel and resubmit. (01622) |
| 6291 | The original Customer Order for this request cannot be found for the submitted Telephone Number. (01623) |
| 6292 | The Rate Center location on this request must match the Rate Center on record for the subscriber's existing service. (01624) |
| 6293 | A Bill Start Date is required to perform the activity. (01625) |
| 6294 | The original Customer Order has already been processed and cannot be Cancelled at this time. (01626) |
| 6295 | Request cannot be processed due to missing name information. If this is a residential order please make sure that both first and last names are provided. If this is a business order please make sure the business name is provided. Please SUPP, or cancel and resubmit. (01627) |
| 6296 | (message text directly from Level 3) |
| 6297 | Request cannot be processed due to missing rate center information. Please make sure that both NPA and NXX are valid. If the problem persists contact support. (01629) |
| 6298 | CNAM is not available on Local Inbound. Please correct information and cancel and resubmit your request. (01630) |
| 6299 | To change CNAM both the CNAM and CNAM_BLOCK fields must be populated. Please review and cancel and resubmit request. (01631) |
| 6300 | To change CNAM, both the CNAM and CNAM_BLOCK fields must be populated. Please review and resubmit request. (01632) |
| 6301 | The Telephone Number was not provided for this request. Please review the NPA NXX and TN Start Number fields and cancel and resubmit request. (01633) |
| 6302 | Request cannot be processed because an existing service already exists for the Telephone Number provided. (01635) |
| 6303 | Address change is not allowed for nomadic E911 option. (01636) |
| 6304 | Please SUPP, or cancel and resubmit, this order with a new port requested date that does not coincide with a weekend or holiday. (01637) |
| 6305 | The Master Bus Org ID cannot be found for the Order. (01638) |
| 6306 | Master Order SCID not Found. (01639) |
| 6307 | (message text directly from Level 3) |
| 6308 | CNAM is not available on product selected. Please cancel and resubmit without CNAM. (01641) |
| 6309 | Gaining and losing customer must be on the same switch type. Service transfer does not currently support the ability to provision across architecture. Contact support. (01642) |
| 6310 | A customer requested date that falls on a Weekend, or Holiday is invalid for this type of porting request. Porting vendor internal port LNP requests must have a customer request date that falls between Monday and Friday. Please select a new date and SUPP, or cancel and resubmit. (01643) |
| 6311 | Port requested date cannot fall on a weekend or holiday. (01644) |
| 6312 | (message text directly from Level 3) |
| 6313 | The original order for this request has already been installed or completed and therefore cannot be Cancelled or Supplemented. (01701) |
| 6314 | This order is not editable because it is within two days of the FOC. Please contact support if a change must be made. (01703) |
| 6315 | The Supplemental Customer Order cannot be processed because the telephone number from the original customer order has already ported. (01705) |
| 6316 | The Supplemental Customer Order cannot be processed because the Service Commencement Date from the original customer order has already been received. (01706) |
| 6317 | (message text directly from Level 3) |
| 6318 | FOC date not in the past. Request can not be processed because the FOC date is not in the past. (01708) |
| 6319 | (message text directly from Level 3) |
| 6320 | A problem has occurred at the porting vendor. Bandwidth is retrying the operation with the vendor. If you do not wish to wait for retries, you may cancel and resubmit this order. Otherwise, no action is required. (01803) |
| 6321 | Account is past due. (01805) |
| 6322 | Account is over limit. (01806) |
| 6323 | Account is past due and over limit. (01807) |
| 6324 | BusOrg Unknown. (01808) |
| 6325 | Request can not be processed because the your porting vendor account is not Hot Cut enabled. Please contact support. (01900) |
| 6326 | Request can not be processed because the order is not ready to port. Please contact Support. (01901) |
| 6327 | Request can not be processed because the current date is before the FOC date. (01902) |
| 6328 | The port cannot be triggered on this Customer Order due to the current stats of the Order (may have been can completed or pending install). (01903) |
| 6329 | Request could not be processed because a failure occurred while initiating the port. (01904) |
| 6330 | Request could not be processed because the Customer Order has already been ported. (01905) |
| 6331 | Request could not be processed because a cancel request has been submitted for this Customer Order. (01906) |
| 6332 | The Customer Order cannot be canceled within an hour of the port. (01907) |
| 6333 | Request could not be processed because the porting window is not yet open. (01908) |
| 6334 | The port can only be triggered after 4:00 AM mountain time on the FOC date of the Customer Order. Please cancel and resubmit request after this time. (01909) |
| 6335 | Port cannot be triggered past the post FOC trigger window. (01910) |
| 6336 | A problem has occurred at the porting vendor. Bandwidth is retrying the operation with the vendor. If you do not wish to wait for retries, you may cancel and resubmit this order. Otherwise, no action is required. (02000) |
| 6337 | Request cannot be processed due to porting vendor account configuration. Contact Support. (02004) |
| 6338 | Request cannot be processed due to porting vendor account configuration. Contact Support. (02005) |
| 6339 | The service package provided in your request is Null. Please cancel and resubmit the order with a valid service package value. (02006) |
| 6340 | The service package provided in your request does not match your current service package options. Please cancel and resubmit the order with a valid service package value. (02007) |
| 6341 | Your request cannot be processed due to a porting vendor pricing error. Please contact support. (02008) |
| 6342 | Your request cannot be processed due to a porting vendor pricing error. Please contact support. (02009) |
| 6343 | The E911 option provided in your request does not match your current service package options. Please cancel and resubmit the order with a valid E911 value. (02010) |
| 6344 | The E911 option provided in your request is not allowed. Please contact support. (02011) |
| 6345 | The E911 option provided in your request is already in use. Please cancel and resubmit the order with a valid E911 value. (02012) |
| 6346 | The E911 option provided in your request is already in use. Please cancel and resubmit the order with a valid E911 value. (02013) |
| 6347 | The E911 option provided in your request is already in use. Please cancel and resubmit the order with a valid E911 value. (02014) |
| 6348 | Bill site id is not set up for the given billng Xref id. (02017) |
| 6349 | The LSR Bypass function is not valid in your customer profile. Pleas cancel and resubmit your order with a valid value. (02018) |
| 6350 | Billing X ref-ID is required to process the order. Please cancel and resubmit. (02019) |
| 6351 | Exernal Order ID is not unique. The external order ID must be unique. (02020) |
| 6352 | (message text directly from Level 3) |
| 6353 | (message text directly from Level 3) |
| 6354 | (message text directly from Level 3) |
| 6355 | (message text directly from Level 3) |
| 6356 | (message text directly from Level 3) |
| 6357 | (message text directly from Level 3) |
| 6358 | (message text directly from Level 3) |
| 6359 | (message text directly from Level 3) |
| 6360 | (message text directly from Level 3) |
| 6361 | A problem has occurred at the porting vendor. Bandwidth is retrying the operation with the vendor. If you do not wish to wait for retries, you may cancel and resubmit this order. Otherwise, no action is required. (02100) |
| 6362 | (message text directly from Level 3) |
| 6363 | VPC Carrier ID mismatch. (02102) |
| 6364 | (message text directly from Level 3) |
| 6365 | (message text directly from Level 3) |
| 6366 | The Customer Service Record was received, but an issue was encountered during validation. (02207) |
| 6367 | (message text directly from Level 3) |
| 6368 | (message text directly from Level 3) |
| 6369 | (message text directly from Level 3) |
| 6370 | A problem has occurred at the porting vendor. Bandwidth is retrying the operation with the vendor. If you do not wish to wait for retries, you may cancel and resubmit this order. Otherwise, no action is required. (04000) |
| 6371 | (message text directly from Level 3) |
| 6372 | (message text directly from Level 3) |
| 6373 | (message text directly from Level 3) |
| 6374 | A problem has occurred at the porting vendor. Bandwidth is retrying the operation with the vendor. If you do not wish to wait for retries, you may cancel and resubmit this order. Otherwise, no action is required. (04004) |
| 6375 | (message text directly from Level 3) |
| 6376 | An error occurred in porting vendor. Contact support. (05001) |
| 6377 | An error occurred in porting vendor. Contact support. (05002) |
| 6378 | (message text directly from Level 3) |
| 6379 | (message text directly from Level 3) |
| 6380 | (message text directly from Level 3) |
| 6381 | (message text directly from Level 3) |
| 6382 | (message text directly from Level 3) |
| 6383 | (message text directly from Level 3) |
| 6384 | (message text directly from Level 3) |
| 6385 | (message text directly from Level 3) |
| 6386 | (message text directly from Level 3) |
| 6387 | (message text directly from Level 3) |
| 6388 | (message text directly from Level 3) |
| 6389 | (message text directly from Level 3) |
| 6390 | (message text directly from Level 3) |
| 6391 | (message text directly from Level 3) |
| 6392 | (message text directly from Level 3) |
| 6393 | (message text directly from Level 3) |
| 6394 | (message text directly from Level 3) |
| 6395 | (message text directly from Level 3) |
| 6396 | (message text directly from Level 3) |
| 6397 | (message text directly from Level 3) |
| 6398 | (message text directly from Level 3) |
| 6399 | (message text directly from Level 3) |
| 6400 | (message text directly from Level 3) |
| 6401 | (message text directly from Level 3) |
| 6402 | (message text directly from Level 3) |
| 6403 | (message text directly from Level 3) |
| 6404 | (message text directly from Level 3) |
| 6405 | (message text directly from Level 3) |
| 6406 | (message text directly from Level 3) |
| 6407 | (message text directly from Level 3) |
| 6408 | (message text directly from Level 3) |
| 6409 | (message text directly from Level 3) |
| 6410 | (message text directly from Level 3) |
| 6411 | (message text directly from Level 3) |
| 6412 | (message text directly from Level 3) |
| 6413 | (message text directly from Level 3) |
| 6414 | (message text directly from Level 3) |
| 6415 | (message text directly from Level 3) |
| 6416 | (message text directly from Level 3) |
| 6417 | (message text directly from Level 3) |
| 6418 | (message text directly from Level 3) |
| 6419 | (message text directly from Level 3) |
| 6420 | (message text directly from Level 3) |
| 6421 | (message text directly from Level 3) |
| 6422 | (message text directly from Level 3) |
| 6423 | (message text directly from Level 3) |
| 6424 | A problem has occurred at the porting vendor. Bandwidth is retrying the operation with the vendor. If you do not wish to wait for retries, you may cancel and resubmit this order. Otherwise, no action is required. (99996) |
| 6425 | A problem has occurred at the porting vendor. Bandwidth is retrying the operation with the vendor. If you do not wish to wait for retries, you may cancel and resubmit this order. Otherwise, no action is required. (99997) |
| 6426 | A problem has occurred at the porting vendor. Bandwidth is retrying the operation with the vendor. If you do not wish to wait for retries, you may cancel and resubmit this order. Otherwise, no action is required. (99998) |
| 6427 | (message text directly from Level 3) |
| 6428 | (message text directly from Level 3) |
| 6429 | Porting vendor has determined the number is toll free and cannot be ported. Cancel order and resubmit order once root cause for rejection has been resolved. (LNP001J) |
| 6430 | Porting vendor has determined the number is toll free and cannot be ported. Please be aware there may be additional rejections on this port request. Please contact Bandwidth Support to verify the status of the order. (LNP001W) |
| 6431 | Porting vendor has determined that Centrex Service exists on the line. The Centrex feature requires all of the telephone numbers within the Centrex block to be ported simultaneously. Please cancel and resubmit this customer order with all of the telephone numbers associated with the Centrex. Cancel order and resubmit order once root cause for rejection has been resolved. (LNP002J) |
| 6432 | Porting vendor has determined that Centrex Service exists on the line. Please be aware there may be additional rejections on this port request. Please contact Bandwidth Support to verify the status of the order. (LNP002W) |
| 6433 | Porting vendor has determined that a Contract exists on the line. The end user must remove this feature before the telephone number can be ported. Cancel order and resubmit order once root cause for rejection has been resolved. (LNP003J) |
| 6434 | Porting vendor has determined that this number is contracted. At this phase, porting vendor will proceed with the port, but please be aware that if further issues due to this feature are encountered, the order will need to be cancelled. (LNP003W) |
| 6435 | Porting vendor has determined that a CustoPak exists on the line and has prevented this TN from porting. The end user must remove this feature before the telephone number can be ported. Cancel order and resubmit order once root cause for rejection has been resolved. (LNP004J) |
| 6436 | Porting vendor has determined that this number is contracted. Please be aware there may be additional rejections on this port request. Please contact Bandwidth Support to verify the status of the order. (LNP004W) |
| 6437 | Porting vendor has determined that DSL exists on the line and has prevented this TN from porting. The end user must remove this feature before the telephone number can be ported. Cancel order and resubmit order once root cause for this rejection has been resolved. (LNP005J) |
| 6438 | Porting vendor has determined that DSL exists on the line. Please be aware there may be additional rejections on this port request. Please contact Bandwidth Support to verify the status of the order. (LNP005W) |
| 6439 | Porting vendor has determined that a Foreign Exchange exists on the line and has prevented this TN from porting. The end user must remove this feature before the telephone number can be ported. Cancel order and resubmit order once root cause for rejection has been resolved. (LNP006J) |
| 6440 | Porting vendor has determined that a Foreign Exchange exist on the line and may prevent the customer order from porting. Please be aware there may be additional rejections on this port request. Please contact Bandwidth Support to verify the status of the order. (LNP006W) |
| 6441 | Porting vendor has determined that a Hunting feature exists on the line that has prevented this customer order from porting. The end user must remove this feature before the telephone number can be ported. Cancel order and resubmit order once root cause for rejection has been resolved. (LNP007J) |
| 6442 | Porting vendor has determined that a Hunting feature exists on the line and may prevent this customer order from porting. Please be aware there may be additional rejections on this port request. Please contact Bandwidth Support to verify the status of the order. (LNP007W) |
| 6443 | Porting vendor has determined that an ISDN feature exists on the line. ISDNs are not currently not portable. Please cancel this order. Cancel order and resubmit order once root cause for rejection has been resolved. (LNP008J) |
| 6444 | Porting vendor has determined that an ISDN feature exists on the line and may prevent this customer order from porting. Please be aware there may be additional rejections on this port request. Please contact Bandwidth Support to verify the status of the order. (LNP008W) |
| 6445 | Porting vendor has determined that an LSP (Local Service Provider) Freeze exists on the line. The end user must remove this feature before the telephone number can be ported. Open a ticket with Bandwidth support to provide the LSP Freeze removal confirmation number and the new CRD. (LNP009J) |
| 6446 | Porting vendor has determined that an LSP - Local Service Provider - Freeze exists on the line. The end user must remove this feature before the telephone number can be ported. Please cancel this customer order. (LNP009W) |
| 6447 | Porting vendor has determined that Remote Call Forward exists on the line that has prevented this customer order from porting. The end user must remove this feature before the telephone number can be ported. Cancel order and resubmit order once root cause for rejection has been resolved. (LNP0101J) |
| 6448 | Porting vendor has determined that a Remote Call Forwarding feature exists on the line and may prevent the customer order from porting. Please be aware there may be additional rejections on this port request. Please contact Bandwidth Support to verify the status of the order. (LNP010W) |
| 6449 | Porting vendor has determined that Ring Mate exists on the line that has prevented this customer order from porting. The end user must remove this feature before the telephone number can be ported. Cancel order and resubmit order once root cause for rejection has been resolved. (LNP011J) |
| 6450 | Porting vendor has determined that Ring Mate exists on the line and may prevent the customer order from porting. Please be aware there may be additional rejections on this port request. Please contact Bandwidth Support to verify the status of the order. (LNP011W) |
| 6451 | Porting vendor has determined that an ISDN-PRI exists on the line that has prevented this customer order from porting. The end user must remove this feature before the telephone number can be ported. Cancel order and resubmit order once root cause for rejection has been resolved. (LNP012J) |
| 6452 | Porting vendor has determined that an ISDN-PRI feature exists on the line and may prevent this customer order from porting. Please be aware there may be additional rejections on this port request. Please contact Bandwidth Support to verify the status of the order. (LNP012W) |
| 6453 | Porting vendor has determined that an ISDN-BRI feature exists on the line. ISDN - BRIs are not portable please cancel this order. Cancel order and resubmit order once root cause for rejection has been resolved. (LNP013J) |
| 6454 | Porting vendor has determined that an ISDN-BRI feature exists on the line and may prevent this customer order from porting. Please be aware there may be additional rejections on this port request. Please contact Bandwidth Support to verify the status of the order. (LNP013W) |
| 6455 | Porting vendor has determined that Ring Master exists on the line that has prevented this customer order from porting. The end user must remove this feature before the telephone number can be ported. Cancel order and resubmit order once root cause for rejection has been resolved. (LNP014J) |
| 6456 | Porting vendor has determined that Ring Master exists on the line and may prevent the customer order from porting. Please be aware there may be additional rejections on this port request. Please contact Bandwidth Support to verify the status of the order. (LNP014W) |
| 6457 | Porting vendor has determined that Distinctive Ring exists on the line that has prevented this customer order from porting. The end user must remove this feature before the telephone number can be ported. Cancel order and resubmit order once root cause for rejection has been resolved. (LNP015J) |
| 6458 | Porting vendor has determined that Distinctive Ring exists on the line and may prevent the customer order from porting. (LNP015W) |
| 6459 | Porting vendor has determined that a Plexar feature exists on the line that has prevented this customer order from porting. The end user must remove this feature before the telephone number can be ported. Cancel order and resubmit order once root cause for rejection has been resolved. (LNP016J) |
| 6460 | Porting vendor has determined that the Plexar feature exists on the line and may prevent the customer order from porting. (LNP016W) |
| 6461 | Porting vendor has determined that Line Share exists on the line that has prevented this customer order from porting. The end user must remove this feature before the telephone number can be ported. Cancel order and resubmit order once root cause for rejection has been resolved. (LNP017J) |
| 6462 | Porting vendor has determined that the Line Share feature exists on the line and may prevent the customer order from porting. (LNP017W) |
| 6463 | Porting vendor has determined that the service address on the order does not match the Customer Service Record (CSR). At this time the customer order must be cancelled and resubmitted with the corrected service address. Please validate the CSR information with your end user prior to resubmitting a new order. Cancel order and resubmit order once root cause for rejection has been resolved. (LNP101J) |
| 6464 | Porting vendor is currently proceeding with processing this customer order, however there is an address mis-match on the order. Should additional action be needed by the customer this jeopardy description will be updated. If no additional action is needed by the customer the order status will be updated to FOC Received. Customer action NOT required for order to progress. (LNP101S) |
| 6465 | At this time porting vendor is researching an address mismatch on this customer order. Please be aware there may be additional rejections on this port request. Please contact Bandwidth Support to verify the status of the order. (LNP101W) |
| 6466 | Porting vendor is currently researching a BAN discrepancy. Please be aware there may be additional rejections on this port request. Please contact Bandwidth Support to verify the status of the order. (LNP102J) |
| 6467 | Porting vendor has determined that this customer order contains a line that is a Central Office - CO - trunk and cannot be ported. Please cancel this customer order. Cancel order and resubmit order once root cause for rejection has been resolved. (LNP102S) |
| 6468 | Porting vendor is currently researching a BAN - Billing Account Number - discrepancy. (LNP102W) |
| 6469 | Porting vendor has determined that a Customer Service Record -CSR could not be found and the available address for comparison does not match the line address. Porting vendor is currently proceeding with processing this customer order.Should additional action be needed by the customer a jeopardy code will be added. If no additional action is needed by the customer the order status will be updated to FOC Received Customer action NOT required for order to progress. Identify possible subscriber impacts. (LNP103J) |
| 6470 | Porting vendor has determined that the line to be ported has already been disconnected. Please cancel and submit a new order once the number is in an active and portable status. Cancel order and resubmit order once root cause for rejection has been resolved. (LNP103S) |
| 6471 | Porting vendor has determined that a Customer Service Record (CSR) could not be found and the available address for comparison does not match the line address. Please be aware there may be additional rejections on this port request. Please contact Bandwidth Support to verify the status of the order. (LNP103W) |
| 6472 | Porting vendor has determined that a Customer Service Record -CSR could not be found on this customer order. Porting vendor is currently proceeding with processing this customer order.Should additional action be needed by the customer a jeopardy code will be added. If no additional action is needed by the customer the order status will be updated to FOC Received Customer action NOT required for order to progress. Identify possible subscriber impacts. (LNP104J) |
| 6473 | Porting vendor has determined that the line already has a port pending to a competing LEC. Please cancel this customer order. Cancel order and resubmit order once root cause for rejection has been resolved. (LNP104S) |
| 6474 | Porting vendor has determined that a Customer Service Record (CSR) could not be found on this customer order. Please be aware there may be additional rejections on this port request. Please contact Bandwidth Support to verify the status of the order. (LNP104W) |
| 6475 | Porting vendor has determined that an extension off premise - EOP - issue exists on the line which will prevent porting. Please cancel this customer order. Cancel order and resubmit order once root cause for rejection has been resolved. (LNP105J) |
| 6476 | Porting vendor has determined that one or more of the working telephone numbers - WTN - cannot be found or does not exist on the donor LEC Customer Service Record. At this time the customer order must be cancelled and resubmitted with the corrected WTNs. Please validate the WTN information with your end user prior to resubmitting a new order. Cancel order and resubmit order once root cause for rejection has been resolved. (LNP105S) |
| 6477 | Porting vendor has identified an Extension Off Premise (EOP) on this customer order. Please be aware there may be additional rejections on this port request. Please contact Bandwidth Support to verify the status of the order. (LNP105W) |
| 6478 | Porting vendor has determined that a feature exists on the line which will prevent porting. (LNP106J) |
| 6479 | Porting vendor has determined that this customer order cannot be processed because the provided Billing Telephone Number - BTN - and Working Telephone number - WTN - can not be found with the donor LEC. At this time the customer order must be cancelled and resubmitted. Please validate the WTN and BTN information with your end user prior to resubmitting a new order. Cancel order and resubmit order once root cause for rejection has been resolved. (LNP106S) |
| 6480 | Porting vendor has determined that there is no interconnection agreement - ICA - in place with the donor carrier. This customer order cannot be processed at this time. Please cancel this request. Contact support. Cancel order and resubmit order once the root cause for rejection has been resolved. (LNP107J) |
| 6481 | Porting vendor has determined that the requested line to be ported is wireless. Porting vendor cannot support wireless to wireline porting at this time. Please cancel this customer order. Cancel order and resubmit order once root cause for rejection has been resolved. (LNP107S) |
| 6482 | Porting vendor has determined that there is no interconnection agreement - ICA - in place with the donor carrier. This customer order cannot be processed at this time. Please cancel this request. (LNP107W) |
| 6483 | The donor LEC has requested a LOA (Letter of Authorization). Please submit the LOA through the Bandwidth portal then select a new date to restart the order. (LNP108J) |
| 6484 | The donor LEC has requested a LOA. - Letter of Authorization - An LOA needs to be submitted. Please verify the LOAs end-user name, telephone numbers to port, and a legible signature dated within the last 60 days. (LNP108W) |
| 6485 | The donor LEC has rejected the provided LOA (Letter of Authorization). Please be aware there may be additional rejections on this port request. Please contact Bandwidth Support to verify the status of the order. (LNP109J) |
| 6486 | The donor LEC has rejected the provided LOA. - Letter of Authorization - A new LOA needs to be resubmitted. Please verify the LOAs end-user name, telephone numbers to port, and a legible signature dated within the last 60 days. (LNP109W) |
| 6487 | Porting vendor has determined that the customer name on the order does not match the Customer Service Record (CSR). Please cancel the port and resubmit with the correct customer name. (LNP110J) |
| 6488 | At this time porting vendor is researching a name mismatch on this customer order. Please be aware there may be additional rejections on this port request. Please contact Bandwidth Support to verify the status of the order. (LNP110W) |
| 6489 | Porting vendor has determined that a bill is owed to the donor carrier. The end user must resolve this billing discrepancy before the telephone number can be ported. Please cancel this customer order. Cancel order and resubmit order once root cause for rejection has been resolved. (LNP112J) |
| 6490 | Porting vendor has determined that a bill is owed to the donor carrier. Please be aware there may be additional rejections on this port request. Please contact Bandwidth Support to verify the status of the order. (LNP112W) |
| 6491 | LNP Error. Please be aware there may be additional rejections on this port request. Please contact Bandwidth Support to verify the status of the order. (LNP113J) |
| 6492 | The donor LEC has requested a Copy of the end users bill. A bill needs to be submitted to Bandwidth support. (LNP113W) |
| 6493 | Porting vendor has determined that the Billing Telephone Number - BTN - on the order does not match the Customer Service Record - CSR. The BTN will need to be modified. Please validate the CSR information with your end user prior to resubmitting the order. (LNP114J) |
| 6494 | Porting vendor has determined that the Billing Telephone Number (BTN) on the order does not match the Customer Service Record (CSR). Please be aware there may be additional rejections on this port request. Please contact Bandwidth Support to verify the status of the order. (LNP114W) |
| 6495 | Customer orders with 50 or more telephone numbers assigned to the same Billing Telephone Number and service address are considered a project and must be submitted manually. Please contact support. (LNP115J) |
| 6496 | Porting vendor has determined that the Customer Type of Service - Business or Residential - is in error. Please cancel this order and resubmit with the correct type of service. (LNP116J) |
| 6497 | Porting vendor has determined that the Customer Type of Service (Business or Residential) is in error. Please be aware there may be additional rejections on this port request. Please contact Bandwidth Support to verify the status of the order. (LNP116W) |
| 6498 | Porting vendor has determined that there is a UNE-P - Unbundled Network Element Platform - issue on the line. In the event that the end user wants to return to the donor carrier a snapback will NOT be possible. A winback will need to be initiated by the end user via the donor LEC. (LNP117J) |
| 6499 | Porting vendor has determined that there is a Unbundled Network Element Platform (UNEP) issue on the line.Please be aware there may be additional rejections on this port request. Please contact Bandwidth Support to verify the status of the order. (LNP117W) |
| 6500 | Porting vendor has determined that there is a Pending Order on the account. This could be due to multiple orders submitted with the same BTN or the end user has made a change to the account. Please cancel this order and resubmit all WTNs under the correct BTN and/or clear the pending order with current LSP. (LNP119J) |
| 6501 | Porting vendor has determined that there is a Pending Order on the account. Please be aware there may be additional rejections on this port request. Please contact Bandwidth Support to verify the status of the order. (LNP119W) |
| 6502 | Porting vendor has determined that the SBU can not find the related order (RPON. Either the related order has been incorrectly submitted in SBCs system, or is incorrectly referenced in porting vendors system. (LNP123J) |
| 6503 | Porting vendor has determined that the TN indicated on the related order (RPON) does not belong to SBC or is not eligible for porting. (LNP124J) |
| 6504 | Porting vendor has determined that this customer order has remaining TNs associated that need to be addressed with the losing Local Service Provider. (LNP125J) |
| 6505 | This port is currently rejected for "Authorized Name Mismatch". Please open a ticket with Bandwidth support to provide the authorized name on the account. (LNP126J) |
| 6506 | The donor LEC has rejected the provided LOA (Letter of Authorization) because the Authorized Name (Auth Name) submitted is illegible or not present. (LNP127J) |
| 6507 | Porting vendor has determined that the service address on the order does not match the Customer Service Record (CSR). (LNP129J) |
| 6508 | This port has been rejected for "Company/Subscriber Name Mismatch". Please cancel the port and resubmit with the correct end user name. (LNP130J) |
| 6509 | Porting vendor has determined that the TN associated with your order has been identified as a business type TN and the directory listing cannot migrate. (LNP132J) |
| 6510 | Porting vendor has been informed by the LSP (Local Service Provider) that the BTN (Billing Telephone Number) needs to be changed to a number that is to remain on the current customer account. (LNP133J) |
| 6511 | Porting vendor has determined that the Covad RPON associated with this LPV order has not been specified. (LNP134J) |
| 6512 | Porting vendor has been informed by the current LSP (Local Service Provider) that the FOC received for this order is no longer valid. (LNP135J) |
| 6513 | The losing carrier has rejected this order, and they are requesting the last 4 digits of the end user's Social Security Number. To resolve this Jeop, please verify the last four digits of the End Users Social Security Number, then open a ticket with Bandwidth support to provide this information. (LNP140J) |
| 6514 | Porting vendor has determined that the account number and/or PIN provided have been rejected. Please open a ticket with Bandwidth support to provide the correct account number, PIN, and the full name of the person who is authorized to port these numbers. (The PIN is only required if the customer has this set up in their account). (LNP141J) |
| 6515 | This customer's Account#/PIN are either missing or incorrect. Please contact support to provide or correct the information. (LNP142J) |
| 6516 | This customer's Account#/PIN are either missing or incorrect. Please contact support to provide or correct the information. (LNP150J) |
| 6517 | Porting vendor has determined that the account number and/or PIN provided have been rejected. Please open a ticket with Bandwidth support to provide the correct account number and PIN (The PIN is only required if the customer has this set up in their account). (LNP151J) |
| 6518 | The port has been rejected for "PIN Needed". Please contact support to provide the PIN. (LNP154J) |
| 6519 | Porting vendor has determined that the account is inactive with the current service provider. To resolve this rejection please have the end user contact their current provider and update their account. Once this has been complete please update your order with a new port request date to restart the port. (LNP156J) |
| 6520 | Porting vendor has been informed by the LSP (Local Service Provider) that the order submitted to them has fallen out of its normal automation processes. Please be aware there may be additional rejections on this port request. Please contact Bandwidth Support to verify the status of the order. (LNP187W) |
| 6521 | This number is porting from a different customer from porting vendor. Porting vendor considers this port to be internal. Please be aware there may be additional rejections on this port request. Please contact Bandwidth Support to verify the status of the order. (LNP997W) |
| 6522 | This port has been rejected for "Unknown Feature on Account". To resolve this rejection, please have the end user contact the losing carrier to determine what the feature is and next steps to move forward. (LNP998J) |
| 6523 | Porting vendor is currently proceeding with processing this order. Should additional action be needed by the customer this jeopardy description will be updated. If no additional action is needed by the customer the order status will be updated to FOC Received Customer action NOT required for order to progress. Identify possible subscriber impacts. (LNP999J) |
| 6524 | (message text directly from Level 3) |
| 6525 | Please wait while the request is being processed. (01001) |
| 6526 | The Telephone Number is already being processed under another transaction. Please cancel this order and resubmit. Contact Bandwidth for assistance if this error persists. (01555) |
| 6527 | The Customer Service Record was received, but an issue was encountered during validation. The porting vendor is trying to resolve the issue. (02205) |
| 6528 | The Customer Service Record was received, CSR was validated successfully. (02206) |
| 6529 | Request could not be processed because a failure occurred while initiating the port. Please cancel and resubmit. (02209) |
| 6530 | (message text directly from Level 3) |
| 6531 | (message text directly from Level 3) |
| 6532 | (message text directly from Level 3) |
| 6533 | (message text directly from Level 3) |
| 6534 | (message text directly from Level 3) |
| 6535 | (message text directly from Level 3) |
| 6536 | To resolve this jeop please provide the BTN in a alpha-numeric format. (LNP019W) |
| 6537 | The Customer Service Record was received, CSR was validated successfully. (LNP0206) |
| 6538 | The Customer Service Record was received, but an issue was encountered during validation. (LNP0207) |
| 6539 | The Customer Service Record was received, but an issue was encountered during validation. (LNP0212) |
| 6540 | The Customer Service Record was received, but the Telephone Number could not be located. (LNP0220) |
| 6541 | The Customer Service Record was received, but the Working Telephone Number could not be located. (LNP0222) |
| 6542 | The Feature indicated prevents porting of this Telephone Number. (LNP0226) |
| 6543 | Name and Address Mismatch Error. Both the Name and Service Address on the Local Number Portability (LNP) request do not match the existing Customer Service Record (CSR). (LNP0250) |
| 6544 | Name Mismatch Error. The name on the Local Number Portability (LNP) request does not match the existing Customer Service Record (CSR). (LNP0251) |
| 6545 | Address Mismatch Error. The Service Address on the Local Number Portability (LNP) request does not match the existing Customer Service Record (CSR). (LNP0252) |
| 6546 | Service Commencement Date (FOC Date) was successfully set to the Customer Request Date for delivery of service. (LNP0413) |
| 6547 | The Customer Request Date for delivery of service was unable to be fulfilled. (LNP0418) |
| 6548 | Due to amount of TNs requesting to be ported on your order, the LSP (Local Service Provider) may have a longer processing time. (LNP1000W) |
| 6549 | The Local Service Provider (LSP) has advised that the Directory Listings (DL) associated with your LNP order will not be able to be kept with the LSP. In order to continue processing your LNP order, the DL had to be changed to remove. If you wish to establish a listing for this order please submit a DL/DA order. (LNP1001W) |
| 6550 | At this time the losing LSP (Local Service Provider) is not responding to the porting vendor's port out request. At least 3 escalation attempts have been made. Please have your end user contact their current LSP and inquire as to why they are experiencing a delay in the porting of their number. At this time the porting vendor will continue to keep this customer order active with the LSP. (LNP111W) |
| 6551 | The donor LEC has rejected the port out request because the TNs service address is in a disaster area. Until the physical facilities have been restored, this order is not portable. Please cancel this customer order. (LNP121J) |
| 6552 | The losing carrier your order is porting from is Hawaiian Telecom. To resolve this jeopardy, please provide an hour, in HAST (-10 UTC/GMT), you would like your port to be activated. Hawaiian Telecom requires a specific time in order to ensure translations are removed from their systems. (LNP122J) |
| 6553 | The jeopardy code that was applied on your port request has been resolved with the losing carrier. The porting vendor will continue with processing your order. (LNP122W) |
| 6554 | Due to the nature of the account with the losing carrier, this order will be worked outside of the normal SLAs. Please monitor this order for further updates. (LNP123W) |
| 6555 | To resolve this Jeop please contact the End user to confirm the information on the account with their current service provider and supply to Bandwidth. Please be sure to get contact info from the service provider agent who the end user speaks to. (LNP128J) |
| 6556 | Since this is a full port the T1 for this customer will be disconnected. Please advise the customer and resubmit with a remark of the person authorized to approve the disconnection of the T1. (LNP131J) |
| 6557 | The porting vendor has been informed that at least one of your subscriptions to port a TN (telephone number) on your order has been cancelled in SOA (Service Order Activator). The porting vendor will be working with the losing carrier to determine the cause for this cancellation and re-build new subscriptions as needed. (LNP137J) |
| 6558 | To resolve this Jeop, please identify all BTNs and telephone numbers associated with them. This order will need to be canceled and separate orders submitted with the correct BTNs and associated TNs after the original order is in a "Cancelled" status. (LNP138J) |
| 6559 | It has been determined that this is a complex port with AT&T and this order is now being handled by the project porting team for the next available date. Please continue to monitor the order for updates. Should you have any questions regarding this order please contact Bandwidth. (LNP143J) |
| 6560 | The LSP (Local Service Provider) has advised that the TN (telephone number) you are requesting to port is currently resold to another carrier. This carrier is the customer of record and not the end-user. The LSP will not provide the carrier information. Please contact the end-user to obtain this. The LSP cannot process the port request without this information. (LNP144J) |
| 6561 | To resolve this Jeop: Please request the end-user to contact their service provider and request a CSR or provide account set up. The account is currently resold and the carrier cannot provide a CSR. (LNP145J) |
| 6562 | The losing carrier has advised that the E/U (End User) has decided to remain with them. Please contact your customer to verify the E/Us intentions. If they do not wish to port their TN(s) (Telephone Numbers) anymore, please cancel the order. However if they still want to proceed with their port, the EU will need to contact the LSP and make that known. The order will have to be SUPPed to a later FOC date. (LNP146J) |
| 6563 | The LSP (Local Service Provider) is experiencing a strike of unspecified length, and will not be able to process this order until the strike is resolved. Please cancel this order and re-submit at a later time. (LNP147J) |
| 6564 | The LSP (Local Service Provider) is experiencing a strike of unspecified length. The porting vendor will continue to process this order, but it could experience delays. (LNP147W) |
| 6565 | The LSP is currently undergoing a system conversion. At this time, no port out requests are being processed by this LSP. (LNP148J) |
| 6566 | To resolve this Jeop: Review the Customer Service Record (CSR). If the zip code is not the same this order must be canceled and resubmitted with the correct zip code. If this is a Remote Call Forwarded or resold TN, please open a ticket providing that information. (LNP149J) |
| 6567 | Since you submitted this port request, the telephone number(s) you requested to port have transferred to another carrier. If you wish to continue with this port, this order will need to be cancelled and re-issued in order for the port request to be sent to the correct carrier. (LNP152J) |
| 6568 | The losing carrier has rejected this order because the BTN provided on this order is disconnected. Please verify this with your customer and update the order in the portal to continue processing this port. (LNP153J) |
| 6569 | Multiple orders were submitted for the same end user name, address, and account. These orders have been rejected by the carrier and need to be submitted under a single order. To resolve this jeop, please cancel these orders and resubmit in a single request. (LNP155J) |
| 6570 | The LSP (Local Service Provider) is requiring the BTN (Billing Telephone Number) to be submitted in a Alpha/Numeric format. Please confirm with your end-user the correct Alpha-Numeric BTN. If the order has not received FOC, SUPP the order to update the BTN, else cancel and resubmit the order. (LNP159W) |
| 6571 | The current Local Service Provider is currently backlogged in processing customer orders. The porting vendor will continue to process this order, but please be aware that porting time intervals will be extended and your customer requested date may be missed. (LNP188W) |
| 6572 | A Customer Service Record could not be obtained within an acceptable timeframe. The porting vendor has decided to bypass the CSR phase on this order. Should additional action be needed by the customer, a jeopardy code will be added. However, the CSR information listed in your order entry mechanism will only include the order information that was submitted by your customer. (LNP189W) |
| 6573 | The jeop code that was applied on your order in the Customer Service Record (CSR) phase has been resolved. However further jeopardy codes could be applied if the port request is rejected by the losing carrier. (LNP190W) |
| 6574 | This customer order is considered a complex order by the LSP. The porting vendor will continue to process this order, but please be aware that new porting time intervals may apply. (LNP196W) |
| 6575 | The LSP (Local Service Provider) is currently experiencing a system upgrade or outage. Once the LSPs system is fully functioning the orders will continue to be worked. The CRD (Customer Request Date) asked for on this order could be in jeopardy due to a backlog the LSP might incur. The porting vendor will continue to work with the LSP to try and insure your CRD can be obtained. (LNP197W) |
| 6576 | A port activation request is in progress for your order. Currently, 1 or more carriers are experiencing problems updating their databases. This will delay the completion notification. If provisioning and testing of the TN(s) can be accomplished without this completion notification, your company may continue with the normal port activation process. (LNP994W) |
| 6577 | The LSP (Local Service Provider) has advised that 100+ TNs (telephone numbers) are associated with the BTN (Billing Telephone Number) submitted for this order. Due to system issues, our vendor is only be able to return 100 of these TNs on the CSR (Customer Service Record). This will not delay your order from being processed and all TNs will be ported. (LNP995W) |
| 6578 | The subscription(s) for your port request has been put into conflict by the losing carrier. The porting vendor will contact the losing carrier to remove this conflict, so your order can proceed. There is currently no action that needs to be taken by your organization. (LNP997J) |
| 6579 | The order is being processed. Should additional action be needed by the customer, jeopardy information will be updated. (LNP999W) |
The following errors are treated as expected valid error codes when returned as part of a Port-out validation callback.
These align with errors that may be seen as part of a failed or suspended Port-in request.
| Error Code |
Error Description |
| 12000 |
User '%s' does not exist |
| 12001 |
A user with username '%s' already exists |
| 12002 |
User '%s' already has role '%s' |
| 12003 |
User '%s' already has permission '%s' for role '%s' |
| 12004 |
For account '%s' user '%s' already has permission '%s' for role '%s' |
| 12005 |
User '%s' is already assigned to account '%s' |
| 12006 |
User '%s' is not associated with account '%s' |
| 12007 |
Permission '%s' not found for account '%s', user '%s', and role '%s' |
| 12008 |
Role '%s' does not exist. |
| 12009 |
Permission '%s' is not allowed for role '%s' |
| 12010 |
User '%s' does not have role '%s' |
| 12011 |
For account '%s' user '%s' does not have role '%s' |
| 12012 |
Permission '%s' not found for user '%s' and role '%s' |
| 12013 |
Product '%s' does not exist. Valid values: Origination, Termination, MESSAGING, E911, TollFree, UcTrunking, EdgeManagement, CORE, Iris, NumberManagement, Analytics, CampaignManagement |
| 12015 |
A site with site id '%s' already exists |
| 12016 |
Site '%s' does not exist |
| 12017 |
Account '%s' does not have product '%s' |
| 12018 |
Product '%s' is already assigned to account '%s' |
| 12019 |