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Feb 20

A Comprehensive Review on Harnessing Large Language Models to Overcome Recommender System Challenges

Recommender systems have traditionally followed modular architectures comprising candidate generation, multi-stage ranking, and re-ranking, each trained separately with supervised objectives and hand-engineered features. While effective in many domains, such systems face persistent challenges including sparse and noisy interaction data, cold-start problems, limited personalization depth, and inadequate semantic understanding of user and item content. The recent emergence of Large Language Models (LLMs) offers a new paradigm for addressing these limitations through unified, language-native mechanisms that can generalize across tasks, domains, and modalities. In this paper, we present a comprehensive technical survey of how LLMs can be leveraged to tackle key challenges in modern recommender systems. We examine the use of LLMs for prompt-driven candidate retrieval, language-native ranking, retrieval-augmented generation (RAG), and conversational recommendation, illustrating how these approaches enhance personalization, semantic alignment, and interpretability without requiring extensive task-specific supervision. LLMs further enable zero- and few-shot reasoning, allowing systems to operate effectively in cold-start and long-tail scenarios by leveraging external knowledge and contextual cues. We categorize these emerging LLM-driven architectures and analyze their effectiveness in mitigating core bottlenecks of conventional pipelines. In doing so, we provide a structured framework for understanding the design space of LLM-enhanced recommenders, and outline the trade-offs between accuracy, scalability, and real-time performance. Our goal is to demonstrate that LLMs are not merely auxiliary components but foundational enablers for building more adaptive, semantically rich, and user-centric recommender systems

  • 4 authors
·
Jul 17, 2025

Cross-Lingual Stability of LLM Judges Under Controlled Generation: Evidence from Finno-Ugric Languages

Cross-lingual evaluation of large language models (LLMs) typically conflates two sources of variance: genuine model performance differences and measurement instability. We investigate evaluation reliability by holding generation conditions constant while varying target language. Using synthetic customer-support dialogues generated with identical parameters across Estonian, Finnish, and Hungarian, we test whether automatic metrics and LLM-as-a-judge scoring produce stable model rankings across these morphologically rich, related Finno-Ugric languages. With a small set of Estonian native speaker annotations as a reference point, we find systematic ranking instabilities: surface-level metrics (lexical diversity, surface and semantic similarity) maintain cross-language stability, but pragmatic judgments (coherence, instruction-following) exhibit rank inversions and near-zero correlations. Because generation is controlled, these inconsistencies reflect how judge scoring behaves differently across languages rather than true model differences. This controlled design provides a diagnostic probe: evaluation methods that fail to maintain stability under identical generation conditions signal transfer failure before deployment. Our findings suggest that zero-shot judge transfer is unreliable for discourse-level assessment in morphologically rich languages, motivating language-specific calibration against targeted human baselines. We release our controlled generation protocol, synthetic data, and evaluation framework to enable replication across language families at https://github.com/isaac-chung/cross-lingual-stability-judges.

  • 2 authors
·
Feb 2 2

Language Ranker: A Metric for Quantifying LLM Performance Across High and Low-Resource Languages

The development of Large Language Models (LLMs) relies on extensive text corpora, which are often unevenly distributed across languages. This imbalance results in LLMs performing significantly better on high-resource languages like English, German, and French, while their capabilities in low-resource languages remain inadequate. Currently, there is a lack of quantitative methods to evaluate the performance of LLMs in these low-resource languages. To address this gap, we propose the Language Ranker, an intrinsic metric designed to benchmark and rank languages based on LLM performance using internal representations. By comparing the LLM's internal representation of various languages against a baseline derived from English, we can assess the model's multilingual capabilities in a robust and language-agnostic manner. Our analysis reveals that high-resource languages exhibit higher similarity scores with English, demonstrating superior performance, while low-resource languages show lower similarity scores, underscoring the effectiveness of our metric in assessing language-specific capabilities. Besides, the experiments show that there is a strong correlation between the LLM's performance in different languages and the proportion of those languages in its pre-training corpus. These insights underscore the efficacy of the Language Ranker as a tool for evaluating LLM performance across different languages, particularly those with limited resources.

  • 7 authors
·
Apr 17, 2024

Parameter-Efficient Neural Reranking for Cross-Lingual and Multilingual Retrieval

State-of-the-art neural (re)rankers are notoriously data-hungry which -- given the lack of large-scale training data in languages other than English -- makes them rarely used in multilingual and cross-lingual retrieval settings. Current approaches therefore commonly transfer rankers trained on English data to other languages and cross-lingual setups by means of multilingual encoders: they fine-tune all parameters of pretrained massively multilingual Transformers (MMTs, e.g., multilingual BERT) on English relevance judgments, and then deploy them in the target language(s). In this work, we show that two parameter-efficient approaches to cross-lingual transfer, namely Sparse Fine-Tuning Masks (SFTMs) and Adapters, allow for a more lightweight and more effective zero-shot transfer to multilingual and cross-lingual retrieval tasks. We first train language adapters (or SFTMs) via Masked Language Modelling and then train retrieval (i.e., reranking) adapters (SFTMs) on top, while keeping all other parameters fixed. At inference, this modular design allows us to compose the ranker by applying the (re)ranking adapter (or SFTM) trained with source language data together with the language adapter (or SFTM) of a target language. We carry out a large scale evaluation on the CLEF-2003 and HC4 benchmarks and additionally, as another contribution, extend the former with queries in three new languages: Kyrgyz, Uyghur and Turkish. The proposed parameter-efficient methods outperform standard zero-shot transfer with full MMT fine-tuning, while being more modular and reducing training times. The gains are particularly pronounced for low-resource languages, where our approaches also substantially outperform the competitive machine translation-based rankers.

  • 3 authors
·
Apr 5, 2022

T2Ranking: A large-scale Chinese Benchmark for Passage Ranking

Passage ranking involves two stages: passage retrieval and passage re-ranking, which are important and challenging topics for both academics and industries in the area of Information Retrieval (IR). However, the commonly-used datasets for passage ranking usually focus on the English language. For non-English scenarios, such as Chinese, the existing datasets are limited in terms of data scale, fine-grained relevance annotation and false negative issues. To address this problem, we introduce T2Ranking, a large-scale Chinese benchmark for passage ranking. T2Ranking comprises more than 300K queries and over 2M unique passages from real-world search engines. Expert annotators are recruited to provide 4-level graded relevance scores (fine-grained) for query-passage pairs instead of binary relevance judgments (coarse-grained). To ease the false negative issues, more passages with higher diversities are considered when performing relevance annotations, especially in the test set, to ensure a more accurate evaluation. Apart from the textual query and passage data, other auxiliary resources are also provided, such as query types and XML files of documents which passages are generated from, to facilitate further studies. To evaluate the dataset, commonly used ranking models are implemented and tested on T2Ranking as baselines. The experimental results show that T2Ranking is challenging and there is still scope for improvement. The full data and all codes are available at https://github.com/THUIR/T2Ranking/

  • 11 authors
·
Apr 7, 2023

MultiLoKo: a multilingual local knowledge benchmark for LLMs spanning 31 languages

We present MultiLoKo, a new benchmark for evaluating multilinguality in LLMs covering 31 languages. MultiLoKo consists of three partitions: a main partition consisting of 500 questions per language, separately sourced to be locally relevant to the specific language, and two translated partitions, containing human-authored translations from 30 non-English languages to English and vice versa. For comparison, we also release corresponding machine-authored translations. The data is equally distributed over two splits: a dev split and a blind, out-of-distribution test split. MultiLoKo can be used to study a variety of questions regarding the multilinguality of LLMs as well as meta-questions about multilingual benchmark creation. We compute MultiLoKo scores for 11 base and chat models marketed to be multilingual and study their average performance, their performance parity across languages, how much their ability to answer questions depends on the question language, and which languages are most difficult. None of the models we studied performs well on MultiLoKo, as indicated by low average scores as well as large differences between the best and worst scoring languages. Furthermore, we find a substantial effect of the question language, indicating sub-optimal knowledge transfer between languages. Lastly, we find that using local vs English-translated data can result in differences more than 20 points for the best performing models, drastically change the estimated difficulty of some languages. For using machines instead of human translations, we find a weaker effect on ordering of language difficulty, a larger difference in model rankings, and a substantial drop in estimated performance for all models.

  • 2 authors
·
Apr 14, 2025

The Bitter Lesson Learned from 2,000+ Multilingual Benchmarks

As large language models (LLMs) continue to advance in linguistic capabilities, robust multilingual evaluation has become essential for promoting equitable technological progress. This position paper examines over 2,000 multilingual (non-English) benchmarks from 148 countries, published between 2021 and 2024, to evaluate past, present, and future practices in multilingual benchmarking. Our findings reveal that, despite significant investments amounting to tens of millions of dollars, English remains significantly overrepresented in these benchmarks. Additionally, most benchmarks rely on original language content rather than translations, with the majority sourced from high-resource countries such as China, India, Germany, the UK, and the USA. Furthermore, a comparison of benchmark performance with human judgments highlights notable disparities. STEM-related tasks exhibit strong correlations with human evaluations (0.70 to 0.85), while traditional NLP tasks like question answering (e.g., XQuAD) show much weaker correlations (0.11 to 0.30). Moreover, translating English benchmarks into other languages proves insufficient, as localized benchmarks demonstrate significantly higher alignment with local human judgments (0.68) than their translated counterparts (0.47). This underscores the importance of creating culturally and linguistically tailored benchmarks rather than relying solely on translations. Through this comprehensive analysis, we highlight six key limitations in current multilingual evaluation practices, propose the guiding principles accordingly for effective multilingual benchmarking, and outline five critical research directions to drive progress in the field. Finally, we call for a global collaborative effort to develop human-aligned benchmarks that prioritize real-world applications.

  • 10 authors
·
Apr 21, 2025 2

FIRST: Faster Improved Listwise Reranking with Single Token Decoding

Large Language Models (LLMs) have significantly advanced the field of information retrieval, particularly for reranking. Listwise LLM rerankers have showcased superior performance and generalizability compared to existing supervised approaches. However, conventional listwise LLM reranking methods lack efficiency as they provide ranking output in the form of a generated ordered sequence of candidate passage identifiers. Further, they are trained with the typical language modeling objective, which treats all ranking errors uniformly--potentially at the cost of misranking highly relevant passages. Addressing these limitations, we introduce FIRST, a novel listwise LLM reranking approach leveraging the output logits of the first generated identifier to directly obtain a ranked ordering of the candidates. Further, we incorporate a learning-to-rank loss during training, prioritizing ranking accuracy for the more relevant passages. Empirical results demonstrate that FIRST accelerates inference by 50% while maintaining a robust ranking performance with gains across the BEIR benchmark. Finally, to illustrate the practical effectiveness of listwise LLM rerankers, we investigate their application in providing relevance feedback for retrievers during inference. Our results show that LLM rerankers can provide a stronger distillation signal compared to cross-encoders, yielding substantial improvements in retriever recall after relevance feedback.

  • 7 authors
·
Jun 21, 2024

xPQA: Cross-Lingual Product Question Answering across 12 Languages

Product Question Answering (PQA) systems are key in e-commerce applications to provide responses to customers' questions as they shop for products. While existing work on PQA focuses mainly on English, in practice there is need to support multiple customer languages while leveraging product information available in English. To study this practical industrial task, we present xPQA, a large-scale annotated cross-lingual PQA dataset in 12 languages across 9 branches, and report results in (1) candidate ranking, to select the best English candidate containing the information to answer a non-English question; and (2) answer generation, to generate a natural-sounding non-English answer based on the selected English candidate. We evaluate various approaches involving machine translation at runtime or offline, leveraging multilingual pre-trained LMs, and including or excluding xPQA training data. We find that (1) In-domain data is essential as cross-lingual rankers trained on other domains perform poorly on the PQA task; (2) Candidate ranking often prefers runtime-translation approaches while answer generation prefers multilingual approaches; (3) Translating offline to augment multilingual models helps candidate ranking mainly on languages with non-Latin scripts; and helps answer generation mainly on languages with Latin scripts. Still, there remains a significant performance gap between the English and the cross-lingual test sets.

  • 4 authors
·
May 16, 2023

Pre-trained Language Model based Ranking in Baidu Search

As the heart of a search engine, the ranking system plays a crucial role in satisfying users' information demands. More recently, neural rankers fine-tuned from pre-trained language models (PLMs) establish state-of-the-art ranking effectiveness. However, it is nontrivial to directly apply these PLM-based rankers to the large-scale web search system due to the following challenging issues:(1) the prohibitively expensive computations of massive neural PLMs, especially for long texts in the web-document, prohibit their deployments in an online ranking system that demands extremely low latency;(2) the discrepancy between existing ranking-agnostic pre-training objectives and the ad-hoc retrieval scenarios that demand comprehensive relevance modeling is another main barrier for improving the online ranking system;(3) a real-world search engine typically involves a committee of ranking components, and thus the compatibility of the individually fine-tuned ranking model is critical for a cooperative ranking system. In this work, we contribute a series of successfully applied techniques in tackling these exposed issues when deploying the state-of-the-art Chinese pre-trained language model, i.e., ERNIE, in the online search engine system. We first articulate a novel practice to cost-efficiently summarize the web document and contextualize the resultant summary content with the query using a cheap yet powerful Pyramid-ERNIE architecture. Then we endow an innovative paradigm to finely exploit the large-scale noisy and biased post-click behavioral data for relevance-oriented pre-training. We also propose a human-anchored fine-tuning strategy tailored for the online ranking system, aiming to stabilize the ranking signals across various online components. Extensive offline and online experimental results show that the proposed techniques significantly boost the search engine's performance.

  • 11 authors
·
May 24, 2021

IrokoBench: A New Benchmark for African Languages in the Age of Large Language Models

Despite the widespread adoption of Large language models (LLMs), their remarkable capabilities remain limited to a few high-resource languages. Additionally, many low-resource languages (e.g. African languages) are often evaluated only on basic text classification tasks due to the lack of appropriate or comprehensive benchmarks outside of high-resource languages. In this paper, we introduce IrokoBench -- a human-translated benchmark dataset for 16 typologically-diverse low-resource African languages covering three tasks: natural language inference~(AfriXNLI), mathematical reasoning~(AfriMGSM), and multi-choice knowledge-based QA~(AfriMMLU). We use IrokoBench to evaluate zero-shot, few-shot, and translate-test settings~(where test sets are translated into English) across 10 open and four proprietary LLMs. Our evaluation reveals a significant performance gap between high-resource languages~(such as English and French) and low-resource African languages. We observe a significant performance gap between open and proprietary models, with the highest performing open model, Aya-101 only at 58\% of the best-performing proprietary model GPT-4o performance. Machine translating the test set to English before evaluation helped to close the gap for larger models that are English-centric, like LLaMa 3 70B. These findings suggest that more efforts are needed to develop and adapt LLMs for African languages.

  • 26 authors
·
Jun 5, 2024

M-RewardBench: Evaluating Reward Models in Multilingual Settings

Reward models (RMs) have driven the state-of-the-art performance of LLMs today by enabling the integration of human feedback into the language modeling process. However, RMs are primarily trained and evaluated in English, and their capabilities in multilingual settings remain largely understudied. In this work, we conduct a systematic evaluation of several reward models in multilingual settings. We first construct the first-of-its-kind multilingual RM evaluation benchmark, M-RewardBench, consisting of 2.87k preference instances for 23 typologically diverse languages, that tests the chat, safety, reasoning, and translation capabilities of RMs. We then rigorously evaluate a wide range of reward models on M-RewardBench, offering fresh insights into their performance across diverse languages. We identify a significant gap in RMs' performances between English and non-English languages and show that RM preferences can change substantially from one language to another. We also present several findings on how different multilingual aspects impact RM performance. Specifically, we show that the performance of RMs is improved with improved translation quality. Similarly, we demonstrate that the models exhibit better performance for high-resource languages. We release M-RewardBench dataset and the codebase in this study to facilitate a better understanding of RM evaluation in multilingual settings.

  • 10 authors
·
Oct 20, 2024 3

A Deep Look into Neural Ranking Models for Information Retrieval

Ranking models lie at the heart of research on information retrieval (IR). During the past decades, different techniques have been proposed for constructing ranking models, from traditional heuristic methods, probabilistic methods, to modern machine learning methods. Recently, with the advance of deep learning technology, we have witnessed a growing body of work in applying shallow or deep neural networks to the ranking problem in IR, referred to as neural ranking models in this paper. The power of neural ranking models lies in the ability to learn from the raw text inputs for the ranking problem to avoid many limitations of hand-crafted features. Neural networks have sufficient capacity to model complicated tasks, which is needed to handle the complexity of relevance estimation in ranking. Since there have been a large variety of neural ranking models proposed, we believe it is the right time to summarize the current status, learn from existing methodologies, and gain some insights for future development. In contrast to existing reviews, in this survey, we will take a deep look into the neural ranking models from different dimensions to analyze their underlying assumptions, major design principles, and learning strategies. We compare these models through benchmark tasks to obtain a comprehensive empirical understanding of the existing techniques. We will also discuss what is missing in the current literature and what are the promising and desired future directions.

  • 9 authors
·
Mar 16, 2019

IberBench: LLM Evaluation on Iberian Languages

Large Language Models (LLMs) remain difficult to evaluate comprehensively, particularly for languages other than English, where high-quality data is often limited. Existing benchmarks and leaderboards are predominantly English-centric, with only a few addressing other languages. These benchmarks fall short in several key areas: they overlook the diversity of language varieties, prioritize fundamental Natural Language Processing (NLP) capabilities over tasks of industrial relevance, and are static. With these aspects in mind, we present IberBench, a comprehensive and extensible benchmark designed to assess LLM performance on both fundamental and industry-relevant NLP tasks, in languages spoken across the Iberian Peninsula and Ibero-America. IberBench integrates 101 datasets from evaluation campaigns and recent benchmarks, covering 22 task categories such as sentiment and emotion analysis, toxicity detection, and summarization. The benchmark addresses key limitations in current evaluation practices, such as the lack of linguistic diversity and static evaluation setups by enabling continual updates and community-driven model and dataset submissions moderated by a committee of experts. We evaluate 23 LLMs ranging from 100 million to 14 billion parameters and provide empirical insights into their strengths and limitations. Our findings indicate that (i) LLMs perform worse on industry-relevant tasks than in fundamental ones, (ii) performance is on average lower for Galician and Basque, (iii) some tasks show results close to random, and (iv) in other tasks LLMs perform above random but below shared task systems. IberBench offers open-source implementations for the entire evaluation pipeline, including dataset normalization and hosting, incremental evaluation of LLMs, and a publicly accessible leaderboard.

  • 7 authors
·
Apr 23, 2025 2

ColBERT-XM: A Modular Multi-Vector Representation Model for Zero-Shot Multilingual Information Retrieval

State-of-the-art neural retrievers predominantly focus on high-resource languages like English, which impedes their adoption in retrieval scenarios involving other languages. Current approaches circumvent the lack of high-quality labeled data in non-English languages by leveraging multilingual pretrained language models capable of cross-lingual transfer. However, these models require substantial task-specific fine-tuning across multiple languages, often perform poorly in languages with minimal representation in the pretraining corpus, and struggle to incorporate new languages after the pretraining phase. In this work, we present a novel modular dense retrieval model that learns from the rich data of a single high-resource language and effectively zero-shot transfers to a wide array of languages, thereby eliminating the need for language-specific labeled data. Our model, ColBERT-XM, demonstrates competitive performance against existing state-of-the-art multilingual retrievers trained on more extensive datasets in various languages. Further analysis reveals that our modular approach is highly data-efficient, effectively adapts to out-of-distribution data, and significantly reduces energy consumption and carbon emissions. By demonstrating its proficiency in zero-shot scenarios, ColBERT-XM marks a shift towards more sustainable and inclusive retrieval systems, enabling effective information accessibility in numerous languages. We publicly release our code and models for the community.

  • 4 authors
·
Feb 22, 2024

BLEnD: A Benchmark for LLMs on Everyday Knowledge in Diverse Cultures and Languages

Large language models (LLMs) often lack culture-specific knowledge of daily life, especially across diverse regions and non-English languages. Existing benchmarks for evaluating LLMs' cultural sensitivities are limited to a single language or collected from online sources such as Wikipedia, which do not reflect the mundane everyday lifestyles of diverse regions. That is, information about the food people eat for their birthday celebrations, spices they typically use, musical instruments youngsters play, or the sports they practice in school is common cultural knowledge but uncommon in easily collected online sources, especially for underrepresented cultures. To address this issue, we introduce BLEnD, a hand-crafted benchmark designed to evaluate LLMs' everyday knowledge across diverse cultures and languages. BLEnD comprises 52.6k question-answer pairs from 16 countries/regions, in 13 different languages, including low-resource ones such as Amharic, Assamese, Azerbaijani, Hausa, and Sundanese. We construct the benchmark to include two formats of questions: short-answer and multiple-choice. We show that LLMs perform better for cultures that are highly represented online, with a maximum 57.34% difference in GPT-4, the best-performing model, in the short-answer format. For cultures represented by mid-to-high-resource languages, LLMs perform better in their local languages, but for cultures represented by low-resource languages, LLMs perform better in English than the local languages. We make our dataset publicly available at: https://github.com/nlee0212/BLEnD.

  • 22 authors
·
Jun 14, 2024

How does a Multilingual LM Handle Multiple Languages?

Multilingual language models have significantly advanced due to rapid progress in natural language processing. Models like BLOOM 1.7B, trained on diverse multilingual datasets, aim to bridge linguistic gaps. However, their effectiveness in capturing linguistic knowledge, particularly for low-resource languages, remains an open question. This study critically examines MLMs capabilities in multilingual understanding, semantic representation, and cross-lingual knowledge transfer. While these models perform well for high-resource languages, they struggle with less-represented ones. Additionally, traditional evaluation methods often overlook their internal syntactic and semantic encoding. This research addresses key limitations through three objectives. First, it assesses semantic similarity by analyzing multilingual word embeddings for consistency using cosine similarity. Second, it examines BLOOM-1.7B and Qwen2 through Named Entity Recognition and sentence similarity tasks to understand their linguistic structures. Third, it explores cross-lingual knowledge transfer by evaluating generalization from high-resource to low-resource languages in sentiment analysis and text classification. By leveraging linguistic probing, performance metrics, and visualizations, this study provides insights into the strengths and limitations of MLMs. The findings aim to enhance multilingual NLP models, ensuring better support for both high- and low-resource languages, thereby promoting inclusivity in language technologies.

  • 3 authors
·
Feb 6, 2025

Sliding Windows Are Not the End: Exploring Full Ranking with Long-Context Large Language Models

Large Language Models (LLMs) have shown exciting performance in listwise passage ranking. Due to the limited input length, existing methods often adopt the sliding window strategy. Such a strategy, though effective, is inefficient as it involves repetitive and serialized processing, which usually re-evaluates relevant passages multiple times. As a result, it incurs redundant API costs, which are proportional to the number of inference tokens. The development of long-context LLMs enables the full ranking of all passages within a single inference, avoiding redundant API costs. In this paper, we conduct a comprehensive study of long-context LLMs for ranking tasks in terms of efficiency and effectiveness. Surprisingly, our experiments reveal that full ranking with long-context LLMs can deliver superior performance in the supervised fine-tuning setting with a huge efficiency improvement. Furthermore, we identify two limitations of fine-tuning the full ranking model based on existing methods: (1) sliding window strategy fails to produce a full ranking list as a training label, and (2) the language modeling loss cannot emphasize top-ranked passage IDs in the label. To alleviate these issues, we propose a new complete listwise label construction approach and a novel importance-aware learning objective for full ranking. Experiments show the superior performance of our method over baselines. Our codes are available at https://github.com/8421BCD/fullrank.

  • 7 authors
·
Dec 19, 2024

A Review of Bangla Natural Language Processing Tasks and the Utility of Transformer Models

Bangla -- ranked as the 6th most widely spoken language across the world (https://www.ethnologue.com/guides/ethnologue200), with 230 million native speakers -- is still considered as a low-resource language in the natural language processing (NLP) community. With three decades of research, Bangla NLP (BNLP) is still lagging behind mainly due to the scarcity of resources and the challenges that come with it. There is sparse work in different areas of BNLP; however, a thorough survey reporting previous work and recent advances is yet to be done. In this study, we first provide a review of Bangla NLP tasks, resources, and tools available to the research community; we benchmark datasets collected from various platforms for nine NLP tasks using current state-of-the-art algorithms (i.e., transformer-based models). We provide comparative results for the studied NLP tasks by comparing monolingual vs. multilingual models of varying sizes. We report our results using both individual and consolidated datasets and provide data splits for future research. We reviewed a total of 108 papers and conducted 175 sets of experiments. Our results show promising performance using transformer-based models while highlighting the trade-off with computational costs. We hope that such a comprehensive survey will motivate the community to build on and further advance the research on Bangla NLP.

  • 7 authors
·
Jul 8, 2021

Are Large Language Model-based Evaluators the Solution to Scaling Up Multilingual Evaluation?

Large Language Models (LLMs) have demonstrated impressive performance on Natural Language Processing (NLP) tasks, such as Question Answering, Summarization, and Classification. The use of LLMs as evaluators, that can rank or score the output of other models (usually LLMs) has become increasingly popular, due to the limitations of current evaluation techniques including the lack of appropriate benchmarks, metrics, cost, and access to human annotators. While LLMs are capable of handling approximately 100 languages, the majority of languages beyond the top 20 lack systematic evaluation across various tasks, metrics, and benchmarks. This creates an urgent need to scale up multilingual evaluation to ensure a precise understanding of LLM performance across diverse languages. LLM-based evaluators seem like the perfect solution to this problem, as they do not require human annotators, human-created references, or benchmarks and can theoretically be used to evaluate any language covered by the LLM. In this paper, we investigate whether LLM-based evaluators can help scale up multilingual evaluation. Specifically, we calibrate LLM-based evaluation against 20k human judgments of five metrics across three text-generation tasks in eight languages. Our findings indicate that LLM-based evaluators may exhibit bias towards higher scores and should be used with caution and should always be calibrated with a dataset of native speaker judgments, particularly in low-resource and non-Latin script languages.

  • 8 authors
·
Sep 14, 2023 2

"Be My Cheese?": Cultural Nuance Benchmarking for Machine Translation in Multilingual LLMs

We present a large-scale human evaluation benchmark for assessing cultural localisation in machine translation produced by state-of-the-art multilingual large language models (LLMs). Existing MT benchmarks emphasise token-level and grammatical accuracy, but of ten overlook pragmatic and culturally grounded competencies required for real-world localisation. Building on a pilot study of 87 translations across 20 languages, we evaluate 7 multilingual LLMs across 15 target languages with 5 native-speaker raters per language. Raters scored both full-text translations and segment-level instances of culturally nuanced language (idioms, puns, holidays, and culturally embedded concepts) on an ordinal 0-3 quality scale; segment ratings additionally included an NA option for untranslated segments. Across full-text evaluations, mean overall quality is modest (1.68/3): GPT-5 (2.10/3), Claude Sonnet 3.7 (1.97/3), and Mistral Medium 3.1 (1.84/3) form the strongest tier with fewer catastrophic failures. Segment-level results show sharp category effects: holidays (2.20/3) and cultural concepts (2.19/3) translate substantially better than idioms (1.65/3) and puns (1.45/3), and idioms are most likely to be left untranslated. These findings demonstrate a persistent gap between grammatical adequacy and cultural resonance. To our knowledge, this is the first multilingual, human-annotated benchmark focused explicitly on cultural nuance in translation and localisation, highlighting the need for culturally informed training data, improved cross-lingual pragmatics, and evaluation paradigms that better reflect real-world communicative competence.

  • 4 authors
·
Feb 4

Augmenting Passage Representations with Query Generation for Enhanced Cross-Lingual Dense Retrieval

Effective cross-lingual dense retrieval methods that rely on multilingual pre-trained language models (PLMs) need to be trained to encompass both the relevance matching task and the cross-language alignment task. However, cross-lingual data for training is often scarcely available. In this paper, rather than using more cross-lingual data for training, we propose to use cross-lingual query generation to augment passage representations with queries in languages other than the original passage language. These augmented representations are used at inference time so that the representation can encode more information across the different target languages. Training of a cross-lingual query generator does not require additional training data to that used for the dense retriever. The query generator training is also effective because the pre-training task for the generator (T5 text-to-text training) is very similar to the fine-tuning task (generation of a query). The use of the generator does not increase query latency at inference and can be combined with any cross-lingual dense retrieval method. Results from experiments on a benchmark cross-lingual information retrieval dataset show that our approach can improve the effectiveness of existing cross-lingual dense retrieval methods. Implementation of our methods, along with all generated query files are made publicly available at https://github.com/ielab/xQG4xDR.

  • 3 authors
·
May 6, 2023

When Is Multilinguality a Curse? Language Modeling for 250 High- and Low-Resource Languages

Multilingual language models are widely used to extend NLP systems to low-resource languages. However, concrete evidence for the effects of multilinguality on language modeling performance in individual languages remains scarce. Here, we pre-train over 10,000 monolingual and multilingual language models for over 250 languages, including multiple language families that are under-studied in NLP. We assess how language modeling performance in each language varies as a function of (1) monolingual dataset size, (2) added multilingual dataset size, (3) linguistic similarity of the added languages, and (4) model size (up to 45M parameters). We find that in moderation, adding multilingual data improves low-resource language modeling performance, similar to increasing low-resource dataset sizes by up to 33%. Improvements depend on the syntactic similarity of the added multilingual data, with marginal additional effects of vocabulary overlap. However, high-resource languages consistently perform worse in multilingual pre-training scenarios. As dataset sizes increase, adding multilingual data begins to hurt performance for both low-resource and high-resource languages, likely due to limited model capacity (the "curse of multilinguality"). These results suggest that massively multilingual pre-training may not be optimal for any languages involved, but that more targeted models can significantly improve performance.

  • 4 authors
·
Nov 15, 2023

Global MMLU: Understanding and Addressing Cultural and Linguistic Biases in Multilingual Evaluation

Cultural biases in multilingual datasets pose significant challenges for their effectiveness as global benchmarks. These biases stem not only from language but also from the cultural knowledge required to interpret questions, reducing the practical utility of translated datasets like MMLU. Furthermore, translation often introduces artifacts that can distort the meaning or clarity of questions in the target language. A common practice in multilingual evaluation is to rely on machine-translated evaluation sets, but simply translating a dataset is insufficient to address these challenges. In this work, we trace the impact of both of these issues on multilingual evaluations and ensuing model performances. Our large-scale evaluation of state-of-the-art open and proprietary models illustrates that progress on MMLU depends heavily on learning Western-centric concepts, with 28% of all questions requiring culturally sensitive knowledge. Moreover, for questions requiring geographic knowledge, an astounding 84.9% focus on either North American or European regions. Rankings of model evaluations change depending on whether they are evaluated on the full portion or the subset of questions annotated as culturally sensitive, showing the distortion to model rankings when blindly relying on translated MMLU. We release Global-MMLU, an improved MMLU with evaluation coverage across 42 languages -- with improved overall quality by engaging with compensated professional and community annotators to verify translation quality while also rigorously evaluating cultural biases present in the original dataset. This comprehensive Global-MMLU set also includes designated subsets labeled as culturally sensitive and culturally agnostic to allow for more holistic, complete evaluation.

  • 23 authors
·
Dec 4, 2024 2

M-Prometheus: A Suite of Open Multilingual LLM Judges

The use of language models for automatically evaluating long-form text (LLM-as-a-judge) is becoming increasingly common, yet most LLM judges are optimized exclusively for English, with strategies for enhancing their multilingual evaluation capabilities remaining largely unexplored in the current literature. This has created a disparity in the quality of automatic evaluation methods for non-English languages, ultimately hindering the development of models with better multilingual capabilities. To bridge this gap, we introduce M-Prometheus, a suite of open-weight LLM judges ranging from 3B to 14B parameters that can provide both direct assessment and pairwise comparison feedback on multilingual outputs. M-Prometheus models outperform state-of-the-art open LLM judges on multilingual reward benchmarks spanning more than 20 languages, as well as on literary machine translation (MT) evaluation covering 4 language pairs. Furthermore, M-Prometheus models can be leveraged at decoding time to significantly improve generated outputs across all 3 tested languages, showcasing their utility for the development of better multilingual models. Lastly, through extensive ablations, we identify the key factors for obtaining an effective multilingual judge, including backbone model selection and training on natively multilingual feedback data instead of translated data. We release our models, training dataset, and code.

  • 8 authors
·
Apr 7, 2025

Large Language Models are Effective Text Rankers with Pairwise Ranking Prompting

Ranking documents using Large Language Models (LLMs) by directly feeding the query and candidate documents into the prompt is an interesting and practical problem. However, there has been limited success so far, as researchers have found it difficult to outperform fine-tuned baseline rankers on benchmark datasets. We analyze pointwise and listwise ranking prompts used by existing methods and argue that off-the-shelf LLMs do not fully understand these ranking formulations, possibly due to the nature of how LLMs are trained. In this paper, we propose to significantly reduce the burden on LLMs by using a new technique called Pairwise Ranking Prompting (PRP). Our results are the first in the literature to achieve state-of-the-art ranking performance on standard benchmarks using moderate-sized open-sourced LLMs. On TREC-DL2020, PRP based on the Flan-UL2 model with 20B parameters outperforms the previous best approach in the literature, which is based on the blackbox commercial GPT-4 that has 50x (estimated) model size, by over 5% at NDCG@1. On TREC-DL2019, PRP is only inferior to the GPT-4 solution on the NDCG@5 and NDCG@10 metrics, while outperforming other existing solutions, such as InstructGPT which has 175B parameters, by over 10% for nearly all ranking metrics. Furthermore, we propose several variants of PRP to improve efficiency and show that it is possible to achieve competitive results even with linear complexity. We also discuss other benefits of PRP, such as supporting both generation and scoring LLM APIs, as well as being insensitive to input ordering.

  • 11 authors
·
Jun 30, 2023

NLEBench+NorGLM: A Comprehensive Empirical Analysis and Benchmark Dataset for Generative Language Models in Norwegian

Recent advancements in Generative Language Models (GLMs) have transformed Natural Language Processing (NLP) by showcasing the effectiveness of the "pre-train, prompt, and predict" paradigm in utilizing pre-trained GLM knowledge for diverse applications. Despite their potential, these capabilities lack adequate quantitative characterization due to the absence of comprehensive benchmarks, particularly for low-resource languages. Existing low-resource benchmarks focus on discriminative language models like BERT, neglecting the evaluation of generative language models. Moreover, current benchmarks often overlook measuring generalization performance across multiple tasks, a crucial metric for GLMs. To bridge these gaps, we introduce NLEBench, a comprehensive benchmark tailored for evaluating natural language generation capabilities in Norwegian, a low-resource language. We use Norwegian as a case study to explore whether current GLMs and benchmarks in mainstream languages like English can reveal the unique characteristics of underrepresented languages. NLEBench encompasses a suite of real-world NLP tasks ranging from news storytelling, summarization, open-domain conversation, natural language understanding, instruction fine-tuning, toxicity and bias evaluation, to self-curated Chain-of-Thought investigation. It features two high-quality, human-annotated datasets: an instruction dataset covering traditional Norwegian cultures, idioms, slang, and special expressions, and a document-grounded multi-label dataset for topic classification, question answering, and summarization. This paper also introduces foundational Norwegian Generative Language Models (NorGLMs) developed with diverse parameter scales and Transformer-based architectures. Systematic evaluations on the proposed benchmark suite provide insights into the capabilities and scalability of NorGLMs across various downstream tasks.

  • 8 authors
·
Dec 3, 2023 1

ProRank: Prompt Warmup via Reinforcement Learning for Small Language Models Reranking

Reranking is fundamental to information retrieval and retrieval-augmented generation, with recent Large Language Models (LLMs) significantly advancing reranking quality. While recent advances with LLMs have significantly improved document reranking quality, current approaches primarily rely on large-scale LLMs (>7B parameters) through zero-shot prompting, presenting high computational costs. Small Language Models (SLMs) offer a promising alternative because of their efficiency, but our preliminary quantitative analysis reveals they struggle with understanding task prompts without fine-tuning. This limits their effectiveness for document reranking tasks. To address this issue, we introduce a novel two-stage training approach, ProRank, for SLM-based document reranking. First, we propose a prompt warmup stage using reinforcement learning GRPO to steer SLMs to understand task prompts and generate more accurate coarse-grained binary relevance scores for document reranking. Then, we continuously fine-tune the SLMs with a fine-grained score learning stage without introducing additional layers to further improve the reranking quality. Comprehensive experimental results demonstrate that the proposed ProRank consistently outperforms both the most advanced open-source and proprietary reranking models. Notably, our lightweight ProRank-0.5B model even surpasses the powerful 32B LLM reranking model on the BEIR benchmark, establishing that properly trained SLMs can achieve superior document reranking performance while maintaining computational efficiency.

  • 5 authors
·
Jun 3, 2025

Languages You Know Influence Those You Learn: Impact of Language Characteristics on Multi-Lingual Text-to-Text Transfer

Multi-lingual language models (LM), such as mBERT, XLM-R, mT5, mBART, have been remarkably successful in enabling natural language tasks in low-resource languages through cross-lingual transfer from high-resource ones. In this work, we try to better understand how such models, specifically mT5, transfer *any* linguistic and semantic knowledge across languages, even though no explicit cross-lingual signals are provided during pre-training. Rather, only unannotated texts from each language are presented to the model separately and independently of one another, and the model appears to implicitly learn cross-lingual connections. This raises several questions that motivate our study, such as: Are the cross-lingual connections between every language pair equally strong? What properties of source and target language impact the strength of cross-lingual transfer? Can we quantify the impact of those properties on the cross-lingual transfer? In our investigation, we analyze a pre-trained mT5 to discover the attributes of cross-lingual connections learned by the model. Through a statistical interpretation framework over 90 language pairs across three tasks, we show that transfer performance can be modeled by a few linguistic and data-derived features. These observations enable us to interpret cross-lingual understanding of the mT5 model. Through these observations, one can favorably choose the best source language for a task, and can anticipate its training data demands. A key finding of this work is that similarity of syntax, morphology and phonology are good predictors of cross-lingual transfer, significantly more than just the lexical similarity of languages. For a given language, we are able to predict zero-shot performance, that increases on a logarithmic scale with the number of few-shot target language data points.

  • 6 authors
·
Dec 4, 2022

LLaMA Beyond English: An Empirical Study on Language Capability Transfer

In recent times, substantial advancements have been witnessed in large language models (LLMs), exemplified by ChatGPT, showcasing remarkable proficiency across a range of complex tasks. However, many mainstream LLMs (e.g. LLaMA) are pretrained on English-dominant corpus, which limits their performance in other non-English languages. In this paper, we focus on how to effectively transfer the capabilities of language generation and following instructions to a non-English language. To answer this question, we conduct an extensive empirical investigation based on LLaMA, accumulating over 1440 GPU hours. We analyze the impact of key factors such as vocabulary extension, further pretraining, and instruction tuning on transfer. To accurately assess the model's level of knowledge, we employ four widely used standardized testing benchmarks: C-Eval, MMLU, AGI-Eval, and GAOKAO-Bench. Furthermore, a comprehensive evaluation of the model's response quality is conducted, considering aspects such as accuracy, fluency, informativeness, logical coherence, and harmlessness, based on LLM-Eval, a benchmarks consisting instruction tasks from 17 diverse categories. Our evaluation results demonstrate that comparable performance to state-of-the-art transfer models can be achieved with less than 1% of the pretraining data, both in terms of knowledge alignment and response quality. Furthermore, the experimental outcomes across the thirteen low-resource languages also exhibit similar trends. We anticipate that the conclusions revealed by the experiments will aid the community in developing non-English LLMs.

  • 5 authors
·
Jan 2, 2024 4

SIB-200: A Simple, Inclusive, and Big Evaluation Dataset for Topic Classification in 200+ Languages and Dialects

Despite the progress we have recorded in the last few years in multilingual natural language processing, evaluation is typically limited to a small set of languages with available datasets which excludes a large number of low-resource languages. In this paper, we created SIB-200 -- a large-scale open-sourced benchmark dataset for topic classification in 200 languages and dialects to address the lack of evaluation dataset for Natural Language Understanding (NLU). For many of the languages covered in SIB-200, this is the first publicly available evaluation dataset for NLU. The dataset is based on Flores-200 machine translation corpus. We annotated the English portion of the dataset and extended the sentence-level annotation to the remaining 203 languages covered in the corpus. Despite the simplicity of this task, our evaluation in full-supervised setting, cross-lingual transfer setting and prompting of large language model setting show that there is still a large gap between the performance of high-resource and low-resource languages when multilingual evaluation is scaled to numerous world languages. We found that languages unseen during the pre-training of multilingual language models, under-represented language families (like Nilotic and Altantic-Congo), and languages from the regions of Africa, Americas, Oceania and South East Asia, often have the lowest performance on our topic classification dataset. We hope our dataset will encourage a more inclusive evaluation of multilingual language models on a more diverse set of languages. https://github.com/dadelani/sib-200

  • 8 authors
·
Sep 14, 2023

Generating EDU Extracts for Plan-Guided Summary Re-Ranking

Two-step approaches, in which summary candidates are generated-then-reranked to return a single summary, can improve ROUGE scores over the standard single-step approach. Yet, standard decoding methods (i.e., beam search, nucleus sampling, and diverse beam search) produce candidates with redundant, and often low quality, content. In this paper, we design a novel method to generate candidates for re-ranking that addresses these issues. We ground each candidate abstract on its own unique content plan and generate distinct plan-guided abstracts using a model's top beam. More concretely, a standard language model (a BART LM) auto-regressively generates elemental discourse unit (EDU) content plans with an extractive copy mechanism. The top K beams from the content plan generator are then used to guide a separate LM, which produces a single abstractive candidate for each distinct plan. We apply an existing re-ranker (BRIO) to abstractive candidates generated from our method, as well as baseline decoding methods. We show large relevance improvements over previously published methods on widely used single document news article corpora, with ROUGE-2 F1 gains of 0.88, 2.01, and 0.38 on CNN / Dailymail, NYT, and Xsum, respectively. A human evaluation on CNN / DM validates these results. Similarly, on 1k samples from CNN / DM, we show that prompting GPT-3 to follow EDU plans outperforms sampling-based methods by 1.05 ROUGE-2 F1 points. Code to generate and realize plans is available at https://github.com/griff4692/edu-sum.

  • 5 authors
·
May 28, 2023

Policy-Gradient Training of Language Models for Ranking

Text retrieval plays a crucial role in incorporating factual knowledge for decision making into language processing pipelines, ranging from chat-based web search to question answering systems. Current state-of-the-art text retrieval models leverage pre-trained large language models (LLMs) to achieve competitive performance, but training LLM-based retrievers via typical contrastive losses requires intricate heuristics, including selecting hard negatives and using additional supervision as learning signals. This reliance on heuristics stems from the fact that the contrastive loss itself is heuristic and does not directly optimize the downstream metrics of decision quality at the end of the processing pipeline. To address this issue, we introduce Neural PG-RANK, a novel training algorithm that learns to rank by instantiating a LLM as a Plackett-Luce ranking policy. Neural PG-RANK provides a principled method for end-to-end training of retrieval models as part of larger decision systems via policy gradient, with little reliance on complex heuristics, and it effectively unifies the training objective with downstream decision-making quality. We conduct extensive experiments on various text retrieval benchmarks. The results demonstrate that when the training objective aligns with the evaluation setup, Neural PG-RANK yields remarkable in-domain performance improvement, with substantial out-of-domain generalization to some critical datasets employed in downstream question answering tasks.

  • 5 authors
·
Oct 6, 2023

A Technical Report for Polyglot-Ko: Open-Source Large-Scale Korean Language Models

Polyglot is a pioneering project aimed at enhancing the non-English language performance of multilingual language models. Despite the availability of various multilingual models such as mBERT (Devlin et al., 2019), XGLM (Lin et al., 2022), and BLOOM (Scao et al., 2022), researchers and developers often resort to building monolingual models in their respective languages due to the dissatisfaction with the current multilingual models non-English language capabilities. Addressing this gap, we seek to develop advanced multilingual language models that offer improved performance in non-English languages. In this paper, we introduce the Polyglot Korean models, which represent a specific focus rather than being multilingual in nature. In collaboration with TUNiB, our team collected 1.2TB of Korean data meticulously curated for our research journey. We made a deliberate decision to prioritize the development of Korean models before venturing into multilingual models. This choice was motivated by multiple factors: firstly, the Korean models facilitated performance comparisons with existing multilingual models; and finally, they catered to the specific needs of Korean companies and researchers. This paper presents our work in developing the Polyglot Korean models, which propose some steps towards addressing the non-English language performance gap in multilingual language models.

  • 7 authors
·
Jun 4, 2023 1

An Early FIRST Reproduction and Improvements to Single-Token Decoding for Fast Listwise Reranking

Recent advances have demonstrated that large language models (LLMs) excel as listwise rerankers, but their high computational demands remain a barrier to widespread adoption. Further, the traditional language modeling (LM) objective is not ideally suited for reranking tasks. FIRST is a novel approach that addresses these challenges by integrating a learning-to-rank objective and leveraging the logits of only the first generated token, thereby significantly reducing inference latency compared to traditional LLM rerankers. In this study, we extend the evaluation of FIRST to the TREC Deep Learning datasets (DL19-22), validating its robustness across diverse domains. We investigate the influence of different first-stage retrievers on FIRST rerankers, observing diminishing returns and patterns consistent with traditional LLM rerankers. Through applying the FIRST objective to a broader range of backbone models, we achieve effectiveness surpassing the original implementation. Our experiments confirm that fast reranking with single-token logits does not compromise out-of-domain reranking quality. To better quantify the computational savings in the original study, we measure and compare latency to find a 21%-42% gain across various models and benchmarks. Moreover, while LM training implicitly improves zero-shot single-token reranking, our experiments also raise questions about whether LM pre-training may hinder subsequent fine-tuning with the FIRST objective. These findings pave the way for more efficient and effective listwise reranking in future applications.

  • 3 authors
·
Nov 8, 2024

RankGen: Improving Text Generation with Large Ranking Models

Given an input sequence (or prefix), modern language models often assign high probabilities to output sequences that are repetitive, incoherent, or irrelevant to the prefix; as such, model-generated text also contains such artifacts. To address these issues we present RankGen, a 1.2B parameter encoder model for English that scores model generations given a prefix. RankGen can be flexibly incorporated as a scoring function in beam search and used to decode from any pretrained language model. We train RankGen using large-scale contrastive learning to map a prefix close to the ground-truth sequence that follows it and far away from two types of negatives: (1) random sequences from the same document as the prefix, and (2) sequences generated from a large language model conditioned on the prefix. Experiments across four different language models (345M-11B parameters) and two domains show that RankGen significantly outperforms decoding algorithms like nucleus, top-k, and typical sampling, as well as contrastive decoding and search, on both automatic metrics (85.0 vs 77.3 MAUVE over nucleus) as well as human evaluations with English writers (74.5% human preference over nucleus sampling). Analysis reveals that RankGen outputs are more relevant to the prefix and improve continuity and coherence compared to baselines. We release our model checkpoints, code, and human preference data with explanations to facilitate future research.

  • 4 authors
·
May 19, 2022