# telemetry_table

transaction_id: 3549f03e-f65a-4df8-8936-46abbd113d9b
session_id: 8e531a27-9557-47dd-b7f7-aee7e0283186
user_question: Merger and acquisition activity
model_name: unknown
dtcreatedon: 2025-10-06 01:14:04.179664
response:
  Bank mergers for the first quarter of 2019 have grown 21 percent over the same quarter last year. This activity creates excitement but is also a resource-challenging time, especially when finding the necessary technical and quality assurance expertise in a tight labor market. Conversion efforts often involve technology transformations, requiring complex solution development and integration, making a robust Quality Assurance Practice essential.

context:
  staff will need to help deliver results. 
  With organic deposit growth challenges failing to support lending activities, financial institutions must seek ways to 
  expand. Bank mergers for the first quarter of 2019 have grown 21 percent over the same quarter last year, according 
  to a recent Bloomberg article.
  Acquisition execution within a financial institution creates excitement, yet it’s also a resource-challenging time. 
  Finding both the technical and quality assurance expertise needed with a tight labor market creates a quandary for 
  the senior management team of the newly combined entities.
  Conversion efforts often encompass technology transformations requiring complex solution development and 
  integration.  A robust Quality Assurance Practice is a must to drive the intended outcome of the technology 
  conversions as two entities become one institution. 
  Integration efforts

  87 
  For Any Business Concern- 
    GOVERNING ACT 
   
  For Enterprise Registration 
  Sole – 
  Proprietorship 
  Shop & Establishment Act, 1958 
  Partnership Indian Partnership Act, 1932 
  Company Indian Companies Act, 2013 
  LLP Limited Liability Partnership Act, 2008  
  For Name/ Logo/Word 
  mark Registration 
   Trademarks Act, 1999 
  For Income Tax 
  Registration 
   Income Tax Act, 1961 
  For GST Registration  Goods & Services Tax Act, 2017 
  For Factory License  Factories Act, 1948 
  For Employees future 
  protection 
   Employees Provident Fund & 
  Miscellaneous Provisions Act, 1952 
  For Casualty Cases  Employees State Insurance Act, 1948 
  For Employees Wages 
  Security 
   Minimum Wages Act, 1948 
  For Bonus provisions  Payment of Bonus Act, 1965 
  For Online Transactions  Information technology Act, 2000 
  For Financial Transactions  Banking Regulation Act, 1949 
  For any business contract  Indian Contract Act, 1872 
  For E commerce activities  Consumer protection (E Commerce) 
  Rules, 2020

  HR analyses and reports are connected to institutional strategic 
  goals and action plans
  6
  5
  2
  1
  3
  0
  1
  2
  3
  4
  5
  6
  7
  8
  9
  10
  11
  12
  13
  14
  15
  16
  17
  18
  19
  Fully applies to our QAA Largely applies to our QAA Moderately applies to our QAA Slightly applies to our QAA Does not apply to our QAA
  Number of Agencies
  In our QAA, HR analyses and reports are connected to institutional strategic goals and action 
  plans

  between the functional and technical sides of the business, while your existing business analysts must give up some 
  of their current responsibilities and ownership. Have patience, as the new team will need to get up to speed to reach 
  a smooth working cadence.
  Scope the size of effort the QA practice will address such as:
   ● Conversion only 
   ● Conversion and development
   ● Regular product releases
   ● Development only
   ● Integration efforts
  Evaluate the tools your QA practice will need:
   ● Technology required
   ● Licensing
   ● Statement(s) of Work
   ● Data and intentional access to it 
   ● Production data and security
   ● Ability to refresh data

  Using results & managing change
  6
  2
  4
  2
  4
  0
  1
  2
  3
  4
  5
  6
  7
  8
  9
  10
  11
  12
  13
  14
  15
  16
  17
  18
  19
  Fully applies to our QAA Largely applies to our QAA Moderately applies to our QAA Slightly applies to our QAA Does not apply to our QAA
  Number of Agencies
  In our QAA, we enhance the performance management system based on employee feedback


transaction_id: c07e47bc-4c32-4347-b97e-06eb52058b5b
session_id: 8e531a27-9557-47dd-b7f7-aee7e0283186
user_question: Merger and acquisition activity
model_name: unknown
dtcreatedon: 2025-10-06 01:14:08.447175
response:
  Bank mergers for the first quarter of 2019 have grown 21 percent over the same quarter last year. This activity creates excitement but is also a resource-challenging time for financial institutions, especially in finding the necessary technical and quality assurance expertise due to a tight labor market. Conversion efforts in mergers often involve technology transformations that require complex solution development and integration, making a robust Quality Assurance Practice essential.

context:
  staff will need to help deliver results. 
  With organic deposit growth challenges failing to support lending activities, financial institutions must seek ways to 
  expand. Bank mergers for the first quarter of 2019 have grown 21 percent over the same quarter last year, according 
  to a recent Bloomberg article.
  Acquisition execution within a financial institution creates excitement, yet it’s also a resource-challenging time. 
  Finding both the technical and quality assurance expertise needed with a tight labor market creates a quandary for 
  the senior management team of the newly combined entities.
  Conversion efforts often encompass technology transformations requiring complex solution development and 
  integration.  A robust Quality Assurance Practice is a must to drive the intended outcome of the technology 
  conversions as two entities become one institution. 
  Integration efforts

  87 
  For Any Business Concern- 
    GOVERNING ACT 
   
  For Enterprise Registration 
  Sole – 
  Proprietorship 
  Shop & Establishment Act, 1958 
  Partnership Indian Partnership Act, 1932 
  Company Indian Companies Act, 2013 
  LLP Limited Liability Partnership Act, 2008  
  For Name/ Logo/Word 
  mark Registration 
   Trademarks Act, 1999 
  For Income Tax 
  Registration 
   Income Tax Act, 1961 
  For GST Registration  Goods & Services Tax Act, 2017 
  For Factory License  Factories Act, 1948 
  For Employees future 
  protection 
   Employees Provident Fund & 
  Miscellaneous Provisions Act, 1952 
  For Casualty Cases  Employees State Insurance Act, 1948 
  For Employees Wages 
  Security 
   Minimum Wages Act, 1948 
  For Bonus provisions  Payment of Bonus Act, 1965 
  For Online Transactions  Information technology Act, 2000 
  For Financial Transactions  Banking Regulation Act, 1949 
  For any business contract  Indian Contract Act, 1872 
  For E commerce activities  Consumer protection (E Commerce) 
  Rules, 2020

  HR analyses and reports are connected to institutional strategic 
  goals and action plans
  6
  5
  2
  1
  3
  0
  1
  2
  3
  4
  5
  6
  7
  8
  9
  10
  11
  12
  13
  14
  15
  16
  17
  18
  19
  Fully applies to our QAA Largely applies to our QAA Moderately applies to our QAA Slightly applies to our QAA Does not apply to our QAA
  Number of Agencies
  In our QAA, HR analyses and reports are connected to institutional strategic goals and action 
  plans

  between the functional and technical sides of the business, while your existing business analysts must give up some 
  of their current responsibilities and ownership. Have patience, as the new team will need to get up to speed to reach 
  a smooth working cadence.
  Scope the size of effort the QA practice will address such as:
   ● Conversion only 
   ● Conversion and development
   ● Regular product releases
   ● Development only
   ● Integration efforts
  Evaluate the tools your QA practice will need:
   ● Technology required
   ● Licensing
   ● Statement(s) of Work
   ● Data and intentional access to it 
   ● Production data and security
   ● Ability to refresh data

  Using results & managing change
  6
  2
  4
  2
  4
  0
  1
  2
  3
  4
  5
  6
  7
  8
  9
  10
  11
  12
  13
  14
  15
  16
  17
  18
  19
  Fully applies to our QAA Largely applies to our QAA Moderately applies to our QAA Slightly applies to our QAA Does not apply to our QAA
  Number of Agencies
  In our QAA, we enhance the performance management system based on employee feedback


transaction_id: c06778d7-2006-496c-9968-21f746e10f63
session_id: 4912dd4e-5c4e-486c-ab16-e2b7b53cf7a2
user_question: Integration efforts
model_name: unknown
dtcreatedon: 2025-10-06 02:12:57.023002
response:
  Integration efforts are gaining traction in financial institutions due to the proliferation of best-of-breed solutions, driven by the growth of API technology and open banking. This accelerates the need for comprehensive approaches to ensure high-quality standards are met, especially in rapid integrations involving real-time links. Strong Quality Assurance (QA) management is crucial for end-to-end testing whenever a part of a bank's technology ecosystem changes. A robust QA practice provides the necessary oversight and discipline to ensure newly combined solutions receive adequate attention.

  Mergers and acquisitions within financial institutions, a trend that saw a 21 percent increase in the first quarter of 2019, create resource challenges. Finding both technical and quality assurance expertise in a tight labor market is a quandary for senior management. These conversion efforts often involve complex technology transformations and integrations, making a robust QA practice essential for successful outcomes as two entities become one institution.

context:
  conversions as two entities become one institution. 
  Integration efforts
  As application programming interfaces (APIs) and open banking continue to gain traction in financial institutions, 
  best-of-breed solutions proliferate. The need for high-quality projects and development efforts is especially evident 
  in the banking industry today.
  The rapid growth of API technology accelerates the need for thoughtful, comprehensive approaches to ensure  
  the strictest quality standards are met. This is especially true in the world of rapid-paced open banking  
  development efforts. 
  These rapid integrations often involving real-time links need strong QA management to drive end-to-end testing 
  whenever a part of your bank’s technology ecosystem changes. A robust QA practice can provide the testing 
  oversight and discipline to ensure newly combines solutions get the attention needed.

  • Collecting data by means of the survey People and Culture 
  in QA Agencies conducted in March 2023
  • by the CEENQA Secretariat and ASHE
  • Link to online questionnaire was sent to all CEENQA 
  member agencies → 19 agencies (anonymous)
  • Adaptation of the HRM in HEI analytical framework 
  developed in the Erasmus project Modernisation of Higher 
  Education Institutions through Enhancement of Human 
  Resources Management Function (HRMinHEI) project
  Methodology

  accounts. Services only returned 
  to normal after a two-day outage.
  Pitfall 1: Lack of readiness. 
  This peril assumes organizations can delay adding QA resources 
  and not bringing QA on board early in an initiative. Planning 
  must account for contractual negotiations and the timing to 
  bring third-party vendors on board.
  Pitfall 2: Underestimating the effort. 
  All QA management activities must be accounted for in any 
  significant effort. These include:
   ● Test planning and approvals
   ● Test case writing
   ● Test execution
   ● Defect remediation
  Pitfall 3: Lack of skilled QA resources. 
  Using business resources who don’t know how to test can lead 
  to testing the wrong outcomes in unproductive ways. QA staff 
  should not introduce new testing technology without thoroughly 
  evaluating it and gathering the quality and testing requirements 
  in advance.
  Pitfall 4: Over-engineering the effort. 
  Over-testing can lead to unnecessary testing, creating high costs

  About FIS
  FIS is a global leader in technology, solutions and services for merchants, banks and capital markets that helps businesses and communities thrive 
  by advancing commerce and the financial world. For over 50 years, FIS has continued to drive growth for clients around the world by creating 
  tomorrow’s technology, solutions and services to modernize today’s businesses and customer experiences. By connecting merchants, banks and 
  capital markets, we use our scale, apply our deep expertise and data-driven insights, innovate with purpose to solve for our clients’ future, and 
  deliver experiences that are more simple, seamless and secure to advance the way the world pays, banks and invests. Headquartered in 
  Jacksonville, Florida, FIS employs about 55,000 people worldwide dedicated to helping our clients solve for the future. FIS is a Fortune 500® 
  company and is a member of Standard & Poor’s 500® Index. For more information about FIS, visit www.fisglobal.com
  ©2020 FIS

  staff will need to help deliver results. 
  With organic deposit growth challenges failing to support lending activities, financial institutions must seek ways to 
  expand. Bank mergers for the first quarter of 2019 have grown 21 percent over the same quarter last year, according 
  to a recent Bloomberg article.
  Acquisition execution within a financial institution creates excitement, yet it’s also a resource-challenging time. 
  Finding both the technical and quality assurance expertise needed with a tight labor market creates a quandary for 
  the senior management team of the newly combined entities.
  Conversion efforts often encompass technology transformations requiring complex solution development and 
  integration.  A robust Quality Assurance Practice is a must to drive the intended outcome of the technology 
  conversions as two entities become one institution. 
  Integration efforts


transaction_id: 2503cdde-1308-45ee-a891-a04c08e08e2e
session_id: 4912dd4e-5c4e-486c-ab16-e2b7b53cf7a2
user_question: Integration efforts
model_name: unknown
dtcreatedon: 2025-10-06 02:13:01.668142
response:
  Integration efforts in financial institutions are gaining traction due to the rise of APIs and open banking. This has led to a proliferation of specialized solutions and a growing need for high-quality development. The rapid advancement of API technology necessitates a thorough and thoughtful approach to ensure strict quality standards are met, especially in fast-paced open banking development. These integrations often involve real-time connections, requiring strong QA management for end-to-end testing whenever any part of a bank's technology ecosystem changes. A robust QA practice provides the necessary oversight and discipline to ensure newly combined solutions receive adequate attention.

  The context also highlights potential pitfalls in integration efforts:
  *   **Lack of readiness:** Delaying the inclusion of QA resources and not bringing QA on board early in an initiative.
  *   **Underestimating the effort:** Not accounting for all QA management activities, including test planning, approvals, test case writing, test execution, and defect remediation.
  *   **Lack of skilled QA resources:** Relying on business resources without proper testing knowledge, leading to unproductive testing.
  *   **Over-engineering the effort:** Excessive testing that results in unnecessary costs.

  Mergers and acquisitions within financial institutions, which are on the rise, also present significant integration challenges. These often involve technology transformations and complex solution development. A strong Quality Assurance Practice is crucial to ensure successful technology conversions when two entities merge.

context:
  conversions as two entities become one institution. 
  Integration efforts
  As application programming interfaces (APIs) and open banking continue to gain traction in financial institutions, 
  best-of-breed solutions proliferate. The need for high-quality projects and development efforts is especially evident 
  in the banking industry today.
  The rapid growth of API technology accelerates the need for thoughtful, comprehensive approaches to ensure  
  the strictest quality standards are met. This is especially true in the world of rapid-paced open banking  
  development efforts. 
  These rapid integrations often involving real-time links need strong QA management to drive end-to-end testing 
  whenever a part of your bank’s technology ecosystem changes. A robust QA practice can provide the testing 
  oversight and discipline to ensure newly combines solutions get the attention needed.

  • Collecting data by means of the survey People and Culture 
  in QA Agencies conducted in March 2023
  • by the CEENQA Secretariat and ASHE
  • Link to online questionnaire was sent to all CEENQA 
  member agencies → 19 agencies (anonymous)
  • Adaptation of the HRM in HEI analytical framework 
  developed in the Erasmus project Modernisation of Higher 
  Education Institutions through Enhancement of Human 
  Resources Management Function (HRMinHEI) project
  Methodology

  accounts. Services only returned 
  to normal after a two-day outage.
  Pitfall 1: Lack of readiness. 
  This peril assumes organizations can delay adding QA resources 
  and not bringing QA on board early in an initiative. Planning 
  must account for contractual negotiations and the timing to 
  bring third-party vendors on board.
  Pitfall 2: Underestimating the effort. 
  All QA management activities must be accounted for in any 
  significant effort. These include:
   ● Test planning and approvals
   ● Test case writing
   ● Test execution
   ● Defect remediation
  Pitfall 3: Lack of skilled QA resources. 
  Using business resources who don’t know how to test can lead 
  to testing the wrong outcomes in unproductive ways. QA staff 
  should not introduce new testing technology without thoroughly 
  evaluating it and gathering the quality and testing requirements 
  in advance.
  Pitfall 4: Over-engineering the effort. 
  Over-testing can lead to unnecessary testing, creating high costs

  About FIS
  FIS is a global leader in technology, solutions and services for merchants, banks and capital markets that helps businesses and communities thrive 
  by advancing commerce and the financial world. For over 50 years, FIS has continued to drive growth for clients around the world by creating 
  tomorrow’s technology, solutions and services to modernize today’s businesses and customer experiences. By connecting merchants, banks and 
  capital markets, we use our scale, apply our deep expertise and data-driven insights, innovate with purpose to solve for our clients’ future, and 
  deliver experiences that are more simple, seamless and secure to advance the way the world pays, banks and invests. Headquartered in 
  Jacksonville, Florida, FIS employs about 55,000 people worldwide dedicated to helping our clients solve for the future. FIS is a Fortune 500® 
  company and is a member of Standard & Poor’s 500® Index. For more information about FIS, visit www.fisglobal.com
  ©2020 FIS

  staff will need to help deliver results. 
  With organic deposit growth challenges failing to support lending activities, financial institutions must seek ways to 
  expand. Bank mergers for the first quarter of 2019 have grown 21 percent over the same quarter last year, according 
  to a recent Bloomberg article.
  Acquisition execution within a financial institution creates excitement, yet it’s also a resource-challenging time. 
  Finding both the technical and quality assurance expertise needed with a tight labor market creates a quandary for 
  the senior management team of the newly combined entities.
  Conversion efforts often encompass technology transformations requiring complex solution development and 
  integration.  A robust Quality Assurance Practice is a must to drive the intended outcome of the technology 
  conversions as two entities become one institution. 
  Integration efforts


transaction_id: d7b4651a-4800-4eef-b855-4ce334a3028a
session_id: ad4b98bf-44f1-4ac9-9b48-eafba915cb49
user_question: Recruitment and selection
model_name: unknown
dtcreatedon: 2025-10-06 02:28:02.608519
response:
  Recruitment and selection aim to put the right people in the right places. This involves recruiting potential candidates, using selection methods and techniques, and making the final choice based on performance during a trial period. Many agencies adjust their recruitment strategies to find candidates who best support their organizational goals. A majority of agencies have well-defined selection processes, including tests and procedures. Additionally, 57% of QAAs have annual recruitment plans.

context:
  • Aim: Putting the right people in the right places
  • Recruitment of potential candidates
  • Selection methods & techniques
  • Final choice is based on performance in the trial 
  period
   11 agencies reported that they adjust their recruitment 
  strategies and procedures in order to source the candidates 
  who best support their organisation goals
   Majority of agencies (14) have fully or largely defined the 
  selection process in terms of selection tests and procedures
   57% of QAAs have annual recruitment plans
  Recruitment and selection

  1. Human resources strategy 
  and planning
  2. Job demands
  3. Recruitment and selection
  4. Performance evaluation
  5. Training and development
  6. Career progression
  7. Pay and benefits
  8. HR analyses and reporting
  9. HR special issues
  10. Information systems and 
  personnel administration 
  HRM analytical framework

  Selection procedures
  11
  4
  3
  1
  In our QAA, HR professionals and those in managerial/leadership positions conduct selection 
  procedures jointly
  Yes, always In the most cases Rarely No

  • Future needs of organisation + ambitions of individuals
  • Career policy → basic principles of career progression
  • Advance system: selection and development of 
  prospective employees 
  mentors 
  successors 
  internal trainers or 
  consultants
  Career progression

  15/19 (79%) QAAs have, to a certain extent, a 
  documented procedure for writing job descriptions.
  The agencies also more (68%) or less (21%) 
  regularly review job descriptions and adapt them to 
  changing jobs.
  Job demands – findings


transaction_id: 64186cf8-a551-4182-9e06-405a67bbef08
session_id: ad4b98bf-44f1-4ac9-9b48-eafba915cb49
user_question: Recruitment and selection
model_name: unknown
dtcreatedon: 2025-10-06 02:28:06.549017
response:
  The aim of recruitment and selection is to put the right people in the right places. This involves recruiting potential candidates, using selection methods and techniques, and making the final choice based on performance during a trial period. Many agencies adjust their recruitment strategies to find candidates who best support their organizational goals, and a majority have defined selection processes that include tests and procedures. Additionally, 57% of QAAs have annual recruitment plans.

context:
  • Aim: Putting the right people in the right places
  • Recruitment of potential candidates
  • Selection methods & techniques
  • Final choice is based on performance in the trial 
  period
   11 agencies reported that they adjust their recruitment 
  strategies and procedures in order to source the candidates 
  who best support their organisation goals
   Majority of agencies (14) have fully or largely defined the 
  selection process in terms of selection tests and procedures
   57% of QAAs have annual recruitment plans
  Recruitment and selection

  1. Human resources strategy 
  and planning
  2. Job demands
  3. Recruitment and selection
  4. Performance evaluation
  5. Training and development
  6. Career progression
  7. Pay and benefits
  8. HR analyses and reporting
  9. HR special issues
  10. Information systems and 
  personnel administration 
  HRM analytical framework

  Selection procedures
  11
  4
  3
  1
  In our QAA, HR professionals and those in managerial/leadership positions conduct selection 
  procedures jointly
  Yes, always In the most cases Rarely No

  • Future needs of organisation + ambitions of individuals
  • Career policy → basic principles of career progression
  • Advance system: selection and development of 
  prospective employees 
  mentors 
  successors 
  internal trainers or 
  consultants
  Career progression

  15/19 (79%) QAAs have, to a certain extent, a 
  documented procedure for writing job descriptions.
  The agencies also more (68%) or less (21%) 
  regularly review job descriptions and adapt them to 
  changing jobs.
  Job demands – findings


transaction_id: 8718457c-567a-4336-9ef4-f98e046202de
session_id: ad4b98bf-44f1-4ac9-9b48-eafba915cb49
user_question: Merger and acquisition activity
model_name: unknown
dtcreatedon: 2025-10-06 02:29:31.077516
response:
  Bank mergers have grown 21 percent in the first quarter of 2019 compared to the same quarter last year. This activity creates excitement but also presents challenges in finding the necessary technical and quality assurance expertise due to a tight labor market. Conversion efforts, which often involve technology transformations, require a robust Quality Assurance Practice to ensure successful integration. This process can be resource-challenging for the senior management of newly combined entities.

context:
  staff will need to help deliver results. 
  With organic deposit growth challenges failing to support lending activities, financial institutions must seek ways to 
  expand. Bank mergers for the first quarter of 2019 have grown 21 percent over the same quarter last year, according 
  to a recent Bloomberg article.
  Acquisition execution within a financial institution creates excitement, yet it’s also a resource-challenging time. 
  Finding both the technical and quality assurance expertise needed with a tight labor market creates a quandary for 
  the senior management team of the newly combined entities.
  Conversion efforts often encompass technology transformations requiring complex solution development and 
  integration.  A robust Quality Assurance Practice is a must to drive the intended outcome of the technology 
  conversions as two entities become one institution. 
  Integration efforts

  87 
  For Any Business Concern- 
    GOVERNING ACT 
   
  For Enterprise Registration 
  Sole – 
  Proprietorship 
  Shop & Establishment Act, 1958 
  Partnership Indian Partnership Act, 1932 
  Company Indian Companies Act, 2013 
  LLP Limited Liability Partnership Act, 2008  
  For Name/ Logo/Word 
  mark Registration 
   Trademarks Act, 1999 
  For Income Tax 
  Registration 
   Income Tax Act, 1961 
  For GST Registration  Goods & Services Tax Act, 2017 
  For Factory License  Factories Act, 1948 
  For Employees future 
  protection 
   Employees Provident Fund & 
  Miscellaneous Provisions Act, 1952 
  For Casualty Cases  Employees State Insurance Act, 1948 
  For Employees Wages 
  Security 
   Minimum Wages Act, 1948 
  For Bonus provisions  Payment of Bonus Act, 1965 
  For Online Transactions  Information technology Act, 2000 
  For Financial Transactions  Banking Regulation Act, 1949 
  For any business contract  Indian Contract Act, 1872 
  For E commerce activities  Consumer protection (E Commerce) 
  Rules, 2020

  HR analyses and reports are connected to institutional strategic 
  goals and action plans
  6
  5
  2
  1
  3
  0
  1
  2
  3
  4
  5
  6
  7
  8
  9
  10
  11
  12
  13
  14
  15
  16
  17
  18
  19
  Fully applies to our QAA Largely applies to our QAA Moderately applies to our QAA Slightly applies to our QAA Does not apply to our QAA
  Number of Agencies
  In our QAA, HR analyses and reports are connected to institutional strategic goals and action 
  plans

  between the functional and technical sides of the business, while your existing business analysts must give up some 
  of their current responsibilities and ownership. Have patience, as the new team will need to get up to speed to reach 
  a smooth working cadence.
  Scope the size of effort the QA practice will address such as:
   ● Conversion only 
   ● Conversion and development
   ● Regular product releases
   ● Development only
   ● Integration efforts
  Evaluate the tools your QA practice will need:
   ● Technology required
   ● Licensing
   ● Statement(s) of Work
   ● Data and intentional access to it 
   ● Production data and security
   ● Ability to refresh data

  Using results & managing change
  6
  2
  4
  2
  4
  0
  1
  2
  3
  4
  5
  6
  7
  8
  9
  10
  11
  12
  13
  14
  15
  16
  17
  18
  19
  Fully applies to our QAA Largely applies to our QAA Moderately applies to our QAA Slightly applies to our QAA Does not apply to our QAA
  Number of Agencies
  In our QAA, we enhance the performance management system based on employee feedback


transaction_id: d02ce5cc-b33e-4b69-80d5-a21645e5fe74
session_id: ad4b98bf-44f1-4ac9-9b48-eafba915cb49
user_question: Merger and acquisition activity
model_name: unknown
dtcreatedon: 2025-10-06 02:29:35.399305
response:
  Merger and acquisition activity within financial institutions is growing, with a 21 percent increase in the first quarter of 2019 compared to the same quarter last year. This process creates excitement but is also resource-challenging, especially in a tight labor market where finding the necessary technical and quality assurance expertise can be difficult for senior management. Conversion efforts often involve technology transformations that require complex solution development and integration, making a robust Quality Assurance Practice essential for successful outcomes as two entities become one.

context:
[cell repeats an earlier one in this file: 3257 characters]


transaction_id: e535a8a5-72f3-44f8-8f3a-379f8869d127
session_id: 1757e5dc-fe19-497f-b047-5f8233dc523c
user_question: Merger and acquisition activity
model_name: unknown
dtcreatedon: 2025-10-06 02:33:02.159791
response:
  Bank mergers for the first quarter of 2019 have grown 21 percent over the same quarter last year. This activity creates excitement but is also a resource-challenging time for financial institutions, especially in finding the necessary technical and quality assurance expertise due to a tight labor market. Conversion efforts often involve complex technology transformations, making a robust Quality Assurance Practice essential for successful integration.

context:
[cell repeats an earlier one in this file: 3257 characters]


transaction_id: dfeb6a32-4666-4003-935e-37586076f680
session_id: 1757e5dc-fe19-497f-b047-5f8233dc523c
user_question: Merger and acquisition activity
model_name: unknown
dtcreatedon: 2025-10-06 02:33:06.300633
response:
  Bank mergers for the first quarter of 2019 have grown 21 percent over the same quarter last year. This activity creates excitement but is also a resource-challenging time, especially in finding technical and quality assurance expertise due to a tight labor market. Conversion efforts often involve technology transformations requiring complex solution development and integration, making a robust Quality Assurance Practice essential.

context:
[cell repeats an earlier one in this file: 3257 characters]


transaction_id: 7b6b6499-a813-4ec4-befc-18f76991ca27
session_id: 7deb0c10-aa90-499f-9362-a70a69cecea3
user_question: Performance evaluation
model_name: unknown
dtcreatedon: 2025-10-06 02:44:24.198661
response:
  Performance evaluation results in career progression for all employees in our QAA. This involves monitoring the achievement of results and the development of competencies. Performance is measured against clearly defined criteria derived from actual activities and job descriptions. Supervisors provide feedback on previous periods and planned activities. Performance appraisals are conducted annually by 12 agencies, semi-annually by 3 agencies, and more frequently by another 3 agencies. Mechanisms for dealing with poor performance have also been developed.

context:
  Performance evaluation results - career progression 
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  Fully applies to our QAA Largely applies to our QAA Moderately applies to our QAA Slightly applies to our QAA Does not apply to our QAA
  Number of Agencies
  In our QAA, good performance evaluation results lead to career progression for all employees

  • Monitoring
  – Achievement of results
  – Development of competencies
  • Clearly defined criteria of work performance
  • Methods for measuring have been developed
  • All trained for regular use
  • Supervisor provides feedback (previous period + 
  planned activities)
  • Integrator of other HR processes + central managerial 
  tool
  Performance evaluation

  Mechanisms for dealing with poor performance
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  2
  6
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  Fully applies to our QAA Largely applies to our QAA Moderately applies to our QAA Slightly applies to our QAA Does not apply to our QAA
  Number of Agencies
  In our QAA, we have developed mechanisms for dealing with poor performance

  Performance measurement
  10
  9
  In our QAA, performance is measured against criteria derived from
  Actual activities (i.e. what staff really do in their everyday work) Job descriptions

   11 agencies have reported that they have fully/largely 
  established their own system for performance evaluation 
  of employees
   10 agencies confirmed that is entirely true that their 
  employees are informed about the criteria used for 
  performance evaluation beforehand
   12 agencies conduct performance appraisals annually, 
  while 3 agencies conduct them semi-annually and another 3 
  more frequently (e.g. monthly or weekly).
  Performance review


transaction_id: 67e1a33e-60e8-4db7-8473-6dda920ae672
session_id: 7deb0c10-aa90-499f-9362-a70a69cecea3
user_question: Performance evaluation
model_name: unknown
dtcreatedon: 2025-10-06 02:44:28.463392
response:
  Performance evaluation is a process that involves monitoring the achievement of results and the development of competencies. It includes clearly defined criteria of work performance, methods for measuring performance, training for regular use, and supervisor feedback. Performance evaluation also serves as an integrator of other HR processes and a central managerial tool. Additionally, mechanisms for dealing with poor performance have been developed. Performance is measured against criteria derived from actual activities and job descriptions.

context:
  Performance evaluation results - career progression 
  4
  2
  6
  2
  3
  0
  1
  2
  3
  4
  5
  6
  7
  8
  9
  10
  11
  12
  13
  14
  15
  16
  17
  18
  19
  Fully applies to our QAA Largely applies to our QAA Moderately applies to our QAA Slightly applies to our QAA Does not apply to our QAA
  Number of Agencies
  In our QAA, good performance evaluation results lead to career progression for all employees

  • Monitoring
  – Achievement of results
  – Development of competencies
  • Clearly defined criteria of work performance
  • Methods for measuring have been developed
  • All trained for regular use
  • Supervisor provides feedback (previous period + 
  planned activities)
  • Integrator of other HR processes + central managerial 
  tool
  Performance evaluation

  Mechanisms for dealing with poor performance
  4
  2
  6
  5
  2
  0
  1
  2
  3
  4
  5
  6
  7
  8
  9
  10
  11
  12
  13
  14
  15
  16
  17
  18
  19
  Fully applies to our QAA Largely applies to our QAA Moderately applies to our QAA Slightly applies to our QAA Does not apply to our QAA
  Number of Agencies
  In our QAA, we have developed mechanisms for dealing with poor performance

  Performance measurement
  10
  9
  In our QAA, performance is measured against criteria derived from
  Actual activities (i.e. what staff really do in their everyday work) Job descriptions

   11 agencies have reported that they have fully/largely 
  established their own system for performance evaluation 
  of employees
   10 agencies confirmed that is entirely true that their 
  employees are informed about the criteria used for 
  performance evaluation beforehand
   12 agencies conduct performance appraisals annually, 
  while 3 agencies conduct them semi-annually and another 3 
  more frequently (e.g. monthly or weekly).
  Performance review


# conversation_history

session_id: 8e531a27-9557-47dd-b7f7-aee7e0283186
last_updated: 2025-10-06 01:14:08.450166
messages:
  [{"role": "user", "content": "Merger and acquisition activity"}, {"role": "user", "content": "Merger and acquisition activity"}, {"role": "assistant", "content": "Bank mergers for the first quarter of 2019 have grown 21 percent over the same quarter last year. This activity creates excitement but is also a resource-challenging time for financial institutions, especially in finding the necessary technical and quality assurance expertise due to a tight labor market. Conversion efforts in mergers often involve technology transformations that require complex solution development and integration, making a robust Quality Assurance Practice essential.", "telemetry_id": "c07e47bc-4c32-4347-b97e-06eb52058b5b"}]


session_id: 4912dd4e-5c4e-486c-ab16-e2b7b53cf7a2
last_updated: 2025-10-06 02:13:01.670149
messages:
  [{"role": "user", "content": "Integration efforts"}, {"role": "user", "content": "Integration efforts"}, {"role": "assistant", "content": "Integration efforts in financial institutions are gaining traction due to the rise of APIs and open banking. This has led to a proliferation of specialized solutions and a growing need for high-quality development. The rapid advancement of API technology necessitates a thorough and thoughtful approach to ensure strict quality standards are met, especially in fast-paced open banking development. These integrations often involve real-time connections, requiring strong QA management for end-to-end testing whenever any part of a bank's technology ecosystem changes. A robust QA practice provides the necessary oversight and discipline to ensure newly combined solutions receive adequate attention.\n\nThe context also highlights potential pitfalls in integration efforts:\n*   **Lack of readiness:** Delaying the inclusion of QA resources and not bringing QA on board early in an initiative.\n*   **Underestimating the effort:** Not accounting for all QA management activities, including test planning, approvals, test case writing, test execution, and defect remediation.\n*   **Lack of skilled QA resources:** Relying on business resources without proper testing knowledge, leading to unproductive testing.\n*   **Over-engineering the effort:** Excessive testing that results in unnecessary costs.\n\nMergers and acquisitions within financial institutions, which are on the rise, also present significant integration challenges. These often involve technology transformations and complex solution development. A strong Quality Assurance Practice is crucial to ensure successful technology conversions when two entities merge.", "telemetry_id": "2503cdde-1308-45ee-a891-a04c08e08e2e"}]


session_id: ad4b98bf-44f1-4ac9-9b48-eafba915cb49
last_updated: 2025-10-06 02:29:35.401306
messages:
  [{"role": "user", "content": "Recruitment and selection"}, {"role": "assistant", "content": "The aim of recruitment and selection is to put the right people in the right places. This involves recruiting potential candidates, using selection methods and techniques, and making the final choice based on performance during a trial period. Many agencies adjust their recruitment strategies to find candidates who best support their organizational goals, and a majority have defined selection processes that include tests and procedures. Additionally, 57% of QAAs have annual recruitment plans."}, {"role": "user", "content": "Merger and acquisition activity"}, {"role": "user", "content": "Merger and acquisition activity"}, {"role": "assistant", "content": "Merger and acquisition activity within financial institutions is growing, with a 21 percent increase in the first quarter of 2019 compared to the same quarter last year. This process creates excitement but is also resource-challenging, especially in a tight labor market where finding the necessary technical and quality assurance expertise can be difficult for senior management. Conversion efforts often involve technology transformations that require complex solution development and integration, making a robust Quality Assurance Practice essential for successful outcomes as two entities become one.", "telemetry_id": "d02ce5cc-b33e-4b69-80d5-a21645e5fe74"}]


session_id: 1757e5dc-fe19-497f-b047-5f8233dc523c
last_updated: 2025-10-06 02:33:06.303637
messages:
  [{"role": "user", "content": "Merger and acquisition activity"}, {"role": "user", "content": "Merger and acquisition activity"}, {"role": "assistant", "content": "Bank mergers for the first quarter of 2019 have grown 21 percent over the same quarter last year. This activity creates excitement but is also a resource-challenging time, especially in finding technical and quality assurance expertise due to a tight labor market. Conversion efforts often involve technology transformations requiring complex solution development and integration, making a robust Quality Assurance Practice essential.", "telemetry_id": "dfeb6a32-4666-4003-935e-37586076f680"}]


session_id: 7deb0c10-aa90-499f-9362-a70a69cecea3
last_updated: 2025-10-06 02:44:28.466402
messages:
  [{"role": "user", "content": "Performance evaluation"}, {"role": "user", "content": "Performance evaluation"}, {"role": "assistant", "content": "Performance evaluation is a process that involves monitoring the achievement of results and the development of competencies. It includes clearly defined criteria of work performance, methods for measuring performance, training for regular use, and supervisor feedback. Performance evaluation also serves as an integrator of other HR processes and a central managerial tool. Additionally, mechanisms for dealing with poor performance have been developed. Performance is measured against criteria derived from actual activities and job descriptions.", "telemetry_id": "67e1a33e-60e8-4db7-8473-6dda920ae672"}]


